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Not able to log in to Jira (I get an error screen). Something is broken
Oops - an error has occurred
System Error
A system error has occurred.
If this problem persists, please contact your JIRA administrators.
Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:
a description of your problem
cut & paste the error and system information found below
Cause:
java.lang.RuntimeException: org.apache.jasper.JasperException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
Stack Trace: hide
java.lang.RuntimeException: org.apache.jasper.JasperException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
at com.opensymphony.sitemesh.webapp.decorator.BaseWebAppDecorator.render(BaseWebAppDecorator.java:39)
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:84)
at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:124)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.agmp.integration.jira.openid.GoogleOpenIDFilter.doFilter(GoogleOpenIDFilter.java:207)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:211)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:157)
at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.studio.jira.servlet.filter.LoginRedirectLicenseCheckFilter.doFilter(LoginRedirectLicenseCheckFilter.java:69)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)
at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81)
at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)
at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)
at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
at java.lang.Thread.run(Thread.java:662)
Referer URL: Unknown
Build Information:
Uptime : N/A
Version : 5.0-rc7
Build Number : 713
Build Date : Tue Feb 14 00:00:00 PST 2012
Build Revision : 7d38e190ad4c87f5dce7d1caacba94fe4b3c9fd1
Atlassian Partner : null
Installation Type : unknown
Server ID : Contact your Administrator to discover this property value.
Last Upgrade : 19/Feb/12 9:35 PM (v4.4.1-studio-rc3#663)
Server Information:
Application Server: Apache Tomcat/6.0.32
Servlet Version: 2.5
File Paths:
Contact your System Administrator to discover file path information.
Memory Information:
Total Memory: 493 MB
Free Memory: 151 MB
Used Memory: 342 MB
Total PermGen Memory: 256 MB
Free PermGen Memory: 112 MB
Used PermGen Memory: 143 MB
System Information:
System Date : Saturday, 10 Mar 2012
System Time : 22:21:57 -0800
Current Working Directory : Contact your System Administrator to discover this property value.
Java Version : 1.6.0_26
Java Vendor : Sun Microsystems Inc.
JVM Version : 1.0
JVM Vendor : Sun Microsystems Inc.
JVM Implementation Version : 20.1-b02
Java Runtime : Java(TM) SE Runtime Environment
Java VM : Java HotSpot(TM) Server VM
User Name : js-jira
User Timezone : America/Los_Angeles
User Locale : English (United States)
System Encoding : UTF-8
Operating System : Linux 2.6.18-274.7.1.el5.028stab095.1
OS Architecture : i386
Application Server Container :
Database type : postgres72
Database JNDI address : postgres72 java:comp/env/jdbc/JiraDS
Database URL : Hidden
Database version : 8.4.8
Database driver : PostgreSQL Native Driver PostgreSQL 8.4 JDBC4 (build 702)
External user management : OFF
JVM Input Arguments : Contact your System Administrator to discover this property value.
Language Info:
Installed languages:
Default language:English (United States)
Request Information:
- Request URL: https://inhance.atlassian.net/500page.jsp
- Scheme: https
- Server: inhance.atlassian.net
- Port: 443
- URI: /500page.jsp
- Context Path:
- - Servlet Path: /500page.jsp
- - Path Info: null
- - Query String: os_destination=%2Fsecure%2FDashboard.jspa
Request Attributes
- javax.servlet.forward.request_uri : /login.jsp
- javax.servlet.forward.context_path :
- javax.servlet.forward.servlet_path : /login.jsp
- javax.servlet.forward.path_info : /500page.jsp
- javax.servlet.forward.query_string : os_destination=%2Fsecure%2FDashboard.jspa
- jira.request.time.micros : 0
- atlassian.core.seraph.original.url : /login.jsp?os_destination=%2Fsecure%2FDashboard.jspa
- javax.servlet.error.servlet_name : jsp
- com.opensymphony.sitemesh.USINGSTREAM : false
- com.atlassian.jira.web.filters.JiraFirstFilter_alreadyfiltered : true
- com.atlassian.gzipfilter.GzipFilter_already_filtered : true
- loginfilter.already.filtered : true
- com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
- com.atlassian.jira.web.filters.JiraLastFilter_alreadyfiltered : true
- com.atlassian.jira.web.filters.accesslog.AccessLogFilter_already_filtered : true
- javax.servlet.error.request_uri : /login.jsp
- com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter_already_filtered : true
- jira.webwork.cleanup : false
- jira.request.start.millis : 1331446916973
- com.atlassian.agmp.integration.jira.RequestAttributeNames.IMMEDIATE_REDIRECT : false
- com.atlassian.jira.web.filters.accesslog.AccessLogRequestInfoexit.called : true
- com.opensymphony.sitemesh.APPLIED_ONCE : true
- jira.request.assession.id : x9oeqx
- com.atlassian.agmp.integration.jira.RequestAttributeNames.OPENID_AUTH_REQUEST : org.openid4java.message.AuthRequest@1d59e59
- os_securityfilter_already_filtered : true
- com.atlassian.jira.web.filters.JiraPostEncodingFilter_alreadyfiltered : true
- jira.session.max.inactive.interval : 18000
- javax.servlet.error.message :
- jira.session.last.accessed.time : 1331446916973
- webwork.result : Value stack =========== ===========
- com.atlassian.seraph.auth.LoginReason : OUT
- jira.request.id : 1341x15387x1
- javax.servlet.error.status_code : 500
- os_destination : /secure/Dashboard.jspa
- com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered : true
- helpUtil : com.atlassian.jira.web.util.HelpUtil@18f0aed
- javax.servlet.error.exception : java.lang.RuntimeException: org.apache.jasper.JasperException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
- modifierKey : Ctrl+Alt
Request Logging
0 log statements generated by this request:
Listeners
- Issue Assignment Listener (com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener)
- Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)
- Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)
Services
- Comments from emails (com.atlassian.jira.service.services.mail.MailFetcherService)
- Delay: 1 minutes
- Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)
- Delay: 1 minutes
- Service Provider Token Remover (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
- Delay: 480 minutes
- com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
- Delay: 5 minutes
- licenseFileMonitor (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
- Delay: 10 minutes
- net.customware.plugins.connector.core.scheduler.LicenseSchedulerImpl (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
- Delay: 5 minutes
- upmPluginUpgradeCheckJob (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
- Delay: 1440 minutes
Plugins
- ActiveObjects Plugin - OSGi Bundle 0.19.7 - Plugin by Atlassian
- Enabled
- Admin Menu Sections 1.0 - Plugin by Atlassian
- Enabled
- Analytics Client Plugin 2.7 - Plugin by Atlassian
- Enabled
- Apache HttpClient OSGi bundle 4.0 - Plugin by Apache Software Foundation
- Enabled
- Apache HttpCore OSGi bundle 4.0 - Plugin by Apache Software Foundation
- Enabled
- AppLinks Plugin for JIRA 2.5.6 - Plugin by Atlassian
- Enabled
- Applinks Product Plugin 3.5.9 - Plugin by Atlassian
- Enabled
- build: 10
- Atlassian - Administration - Quick Search - JIRA OnDemand 1.0-rc1 - Plugin by Atlassian
- Enabled
- Atlassian Bonfire - JIRA Plugin 1.9.5 - Plugin by Atlassian
- Enabled
- plugin-icon: includes/images/bonfire_marketplace_icon_16.png
- plugin-logo: includes/images/bonfire_marketplace_icon_48.png
- atlassian-licensing-enabled: true
- Atlassian Concurrency Utilities 2.2.0 - Plugin by Atlassian
- Enabled
- Atlassian Embedded Crowd - Administration Plugin 1.3.7 - Plugin by Atlassian
- Enabled
- Atlassian Gadgets OAuth Service Provider Plugin 3.1.21 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Admin Quick Navigation 5.0-rc7 - Plugin by Atlassian
- Disabled
- Atlassian JIRA - Plugins - Admin Summary Component 5.0-rc7 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Application Properties 5.0-rc7 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Closure Template Renderer 5.0-rc7 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Common AppLinks Based Issue Link Plugin 5.0-rc7 - Plugin by ${project.organization.name}
- Enabled
- Atlassian JIRA - Plugins - Confluence Link 5.0-rc7 - Plugin by ${project.organization.name}
- Enabled
- Atlassian JIRA - Plugins - Gadgets Plugin 5.0-rc7 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Issue Web Link 5.0-rc7 - Plugin by ${project.organization.name}
- Enabled
- Atlassian JIRA - Plugins - Look And Feel Logo Upload Plugin 5.0-rc7 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Mail Plugin 5.0-rc7 - Plugin by ${project.organization.name}
- Enabled
- Atlassian JIRA - Plugins - OAuth Consumer SPI 5.0-rc7 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - OAuth Service Provider SPI 5.0-rc7 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Project Config Plugin 5.0-rc7 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Quick Edit Plugin 1.0.29 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - REST Plugin 5.0-rc7 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Remote JIRA Link 5.0-rc7 - Plugin by ${project.organization.name}
- Enabled
- Atlassian JIRA - Plugins - SAL Plugin 5.0-rc7 - Plugin by Atlassian Software Systems
- Enabled
- Atlassian JIRA - Plugins - Share Content Component 5.0-rc7 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - View Issue Panels 5.0-rc7 - Plugin by ${project.organization.name}
- Enabled
- Atlassian OAuth Admin Plugin 1.3.10 - Plugin by Atlassian
- Enabled
- Atlassian OAuth Consumer Plugin 1.3.10 - Plugin by Atlassian
- Enabled
- Atlassian OAuth Consumer SPI 1.3.10 - Plugin by Atlassian
- Enabled
- Atlassian OAuth Service Provider Plugin 1.3.10 - Plugin by Atlassian
- Enabled
- Atlassian OAuth Service Provider SPI 1.3.10 - Plugin by Atlassian
- Enabled
- Atlassian REST - Module Types 2.5.5 - Plugin by Atlassian
- Enabled
- Atlassian Soy Templates - Plugin 1.0.0-m3 - Plugin by Atlassian
- Enabled
- Atlassian Template Renderer API 1.3.1 - Plugin by Atlassian
- Enabled
- Atlassian Template Renderer Velocity 1.6 Plugin 1.3.1 - Plugin by Atlassian
- Enabled
- Atlassian UI Plugin 3.5.5 - Plugin by Atlassian
- Enabled
- Atlassian Universal Plugin Manager Plugin 1.5.3 - Plugin by Atlassian Pty Ltd
- Enabled
- Balsamiq Mockups 2.1.6 (for JIRA 4.0 and later) - Plugin by Balsamiq Studios, LLC
- Disabled
- Bitbucket & GitHub Connector 0.21.1 - Plugin by Atlassian
- Enabled
- Content Link Resolvers Plugin 1.0 - Plugin by Atlassian
- Enabled
- Crowd REST API 1.0 - Plugin by Atlassian Software Systems
- Enabled
- Crowd REST API 1.0 - Plugin by Atlassian Software Systems
- Enabled
- Crowd System Password Encoders 1.0 - Plugin by Atlassian Software Systems
- Enabled
- Custom Field Types & Searchers 1.0 - Plugin by Atlassian
- Enabled
- CustomWare Core Connector Plugin 1.1.1 - Plugin by CustomWare
- Enabled
- configure.url: /plugins/servlet/customware/connector/config.action
- CustomWare Get Satisfaction Connector Plugin 2.1 - Plugin by CustomWare
- Enabled
- configure.url: /plugins/servlet/customware/connector/config.action
- CustomWare JIRA Connector Plugin 1.1.3 - Plugin by CustomWare
- Enabled
- configure.url: /plugins/servlet/customware/connector/config.action
- CustomWare Salesforce.com Connector Plugin 5.1 - Plugin by CustomWare
- Enabled
- configure.url: /plugins/servlet/customware/connector/config.action
- CustomWare Sauce Labs Connector Plugin 1.1 - Plugin by CustomWare
- Enabled
- configure.url: /plugins/servlet/customware/connector/config.action
- CustomWare Zendesk Connector Plugin 2.1 - Plugin by CustomWare
- Enabled
- configure.url: /plugins/servlet/customware/connector/config.action
- CustomWare uTest Connector Plugin 1.1 - Plugin by CustomWare
- Enabled
- configure.url: /plugins/servlet/customware/connector/config.action
- Embedded Gadgets Plugin 3.1.21 - Plugin by Atlassian
- Enabled
- FishEye Plugin 5.0.0 - Plugin by Atlassian Software Systems
- Disabled
- Flowdock for JIRA 1.50.1 - Plugin by Flowdock Ltd
- Enabled
- configure.url: /secure/admin/configureFlowdock.jspa
- Gadget Dashboard Plugin 3.1.21 - Plugin by Atlassian
- Enabled
- Gadget Directory Plugin 3.1.21 - Plugin by Atlassian
- Enabled
- Gadget Spec Publisher Plugin 3.1.21 - Plugin by Atlassian
- Enabled
- Gliffy JIRA Plugin 3.7 - Plugin by Gliffy, Inc.
- Enabled
- configure.url: /secure/admin/GliffyLicenseAction.jspa
- Google Apps Integration Common Plugin 1.34 - Plugin by Atlassian
- Enabled
- Google Apps Integration JIRA Plugin 1.34 - Plugin by Atlassian
- Enabled
- Google GData Java Client Bundle 1.41.4 - Plugin by Atlassian Pty Ltd
- Enabled
- GreenHopper 5.9-rc4 - Plugin by Atlassian
- Enabled
- configure.url: /secure/GHGeneralConfiguration.jspa?decorator=admin
- plugin-icon: includes/images/upm/plugin-icon.png
- plugin-logo: includes/images/upm/plugin-logo.png
- atlassian-licensing-enabled: true
- Hosted Application User Provisioning Plugin 1.0-rc17 - Plugin by Atlassian
- Enabled
- ICU4J 3.8.0.1 - Plugin by Atlassian Pty Ltd
- Enabled
- Importer Actions 132.4 - Plugin by Atlassian Software Systems Pty Ltd
- Enabled
- Issue Operations Plugin 1.0 - Plugin by Atlassian
- Enabled
- Issue Tab Panels Plugin 1.0 - Plugin by Atlassian
- Enabled
- Issue Views Plugin 1.0 - Plugin by Atlassian
- Enabled
- JDOM DOM Processor 1.0.0 - Plugin by SpringSource
- Enabled
- JIRA Active Objects SPI implementation 0.19.7 - Plugin by Atlassian Software Systems
- Enabled
- JIRA Activity Stream Plugin 5.1.0 - Plugin by Atlassian
- Enabled
- JIRA Bamboo Plugin 4.1.10 - Plugin by Atlassian Software Systems Pty Ltd
- Disabled
- JIRA Calendar Plugin 1.19 - Plugin by Atlassian Pty Ltd
- Enabled
- JIRA Charting Plugin 1.8 - Plugin by Atlassian
- Enabled
- JIRA Feedback Plugin 1.1.3 - Plugin by Atlassian
- Enabled
- JIRA Footer 1.0 - Plugin by Atlassian
- Enabled
- JIRA Importers Plugin (JIM) 4.0 - Plugin by Atlassian
- Enabled
- JIRA JSON-RPC Plugin 1.0.4 - Plugin by Atlassian Software
- Enabled
- JIRA Misc Workflow Extensions 2.5.1 - Plugin by Innovalog
- Enabled
- JIRA Streams Inline Actions Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd
- Enabled
- JIRA Suite Utilities 1.2.2 - Plugin by beecom AG
- Disabled
- JIRA TimeSheet Plugin 2.3.1 - Plugin by Andriy Zhdanov
- Enabled
- JIRA Toolkit Plugin 0.21 - Plugin by Atlassian
- Disabled
- JIRA Usage Hints 1.0 - Plugin by Atlassian
- Enabled
- JIRA What's New Plugin 1.1.0.1 - Plugin by Atlassian
- Enabled
- JQL Functions 1.0 - Plugin by Atlassian
- Enabled
- JSON Library 20070829.0.0.1 - Plugin by Atlassian Pty Ltd
- Enabled
- Keyboard Shortcuts Plugin 1.0 - Plugin by Atlassian
- Enabled
- Neko HTML 1.9.12.1 - Plugin by Atlassian Pty Ltd
- Enabled
- Official OnDemand API Plugin 132.4 - Plugin by Atlassian
- Enabled
- OnDemand JIRA What's New Plugin 132.4 - Plugin by Atlassian Software Systems
- Enabled
- OnDemand internal API Plugin 132.4 - Plugin by Atlassian
- Enabled
- OpenID User Management API Plugin 1.34 - Plugin by Atlassian
- Enabled
- Opensocial Plugin 3.1.21 - Plugin by Atlassian
- Enabled
- Preset Filters Sections 1.0 - Plugin by Atlassian
- Enabled
- Project Panels Plugin 1.0 - Plugin by Atlassian
- Enabled
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4 answers
1 accepted
Although this response is super delayed I thought I'd post this up in case someone else stumbles across it. I experienced a similar stack trace to the above user, and I found the problem was JRA-31656. The user I was logging in with had no email address set, setting an email address (both the email_address and lower_email_address fields) in the database and then restarting JIRA fixed this problem.
This case might be because of an update to the avatar table on simultaneous connections. There is a bug report that tracks this down here: https://jira.atlassian.com/browse/JRA-27418
Have you logged a support ticket (https://support.atlassian.com) for this query?
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This case might be because of an update to the avatar table on simultaneous connections. There is a bug report that tracks this down here: https://jira.atlassian.com/browse/JRA-27418
We can further check this for you: have you logged a support ticket here: https://support.atlassian.com
This may involve some database cleanup and a restart.
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