Notification for too much resolution Time

[Antoine]

hello all, is it possible to set a notification event who'll notify the assignee when the resolution delay is too much ?

[Nic Brough -Adaptavist- · Accepted solution]

The usual way to do this is create a filter for issues that are getting too old and subscribe to it.

[Antoine]

How can i make this filter ? There is no fields etc...

[Nic Brough -Adaptavist-]

You need to decide how you are going to decide what the "resolution delay" is, and then report on that.

The most simple one would be for a support project, where you'd simply use "created < -8h" to find ones over 8 hours old, but most people are a bit more sophisticated and do something more complex.  Often, I find scripted or coded fields that capture "time we want to measure from" is the most effective way to do it.

[Antoine]

Ok, thank you Nic, !