Notify when Due Date is changed by API

[Gene Pengson]

Hi All

Just seeking advice.

We have a jira ticket that runs on due date and our jira ticket is integrated with other systems.

Other system can change the due date through API.

What i want to do is when the change is coming from API assignee will be alerted. If its not then nothing will happen in the ticket

thanks

Updated:

im using this JQL

**project = "xxxx" AND status IN (Open, Pending, "Work in Progress")

AND issuetype = "xxxxx" AND issuekey IN updatedBy("API")

we have a user that we called API thats somehow being used by the other system to make some changes in our ticket .

Using the above JQL does not give me a result. However if i change the updatedBy("Gene Pengson") then i can see all the tickets that i have updated or change data manually.

[Richard]

When a change in due date is made by API, is it a specific user account or system account that logs the change?

Check the logs of a ticket that you know has had the due date updated by API and see who it registers as making the change. 

If so you could create an automation rule that will alert the assignee when that specific user has edited the due date field. 

[Gene Pengson]

yeah its an specific account. ill try this thanks

[Richard]

Ok, great. 

Please let me know if the results pan out. 

Example:

Trigger: when issue/field due date is updated

Condition: if updated by specific user id

Action: Send email alert to assignee

[Gene Pengson]

i migh thave found the jql for this.

[Richard]

If it works, please let me know. I'm interested in knowing what the JQL would be.