Number of connected users vs number of licenses

[Oswaldo Peña Perilla]

I have a custom development to take information from Jira to another tool, the sending of information is triggered by a scheduled service, when sending the information the custom development creates a new user session, I have a license for 2000 users and Sometimes in the registry I have reached 2200 or more users, can this cause me a 503 service drop?

[Vero Rivas]

Hi @Oswaldo Peña Perilla 

    Look at this posts, maybe can help you

    https://confluence.atlassian.com/jirakb/get-list-of-licensed-users-in-jira-server-278695452.html

   https://confluence.atlassian.com/confkb/how-to-get-a-list-of-active-users-counting-towards-the-confluence-license-298978076.html

   https://community.atlassian.com/t5/Jira-questions/Which-users-are-counted-towards-JIRA-license-limits/qaq-p/457634

Cheers

[Rilwan Ahmed]

1 user multiple sessions will not cause any impact unless sessions doesnot get closed in the given time. Make sure user sessions are closed after the action.  

[Oswaldo Peña Perilla]

hi rilwan,

The session lasts open + or - 5 minutes, the service crash occurs whenever this service is executed, can it be then the number of sessions that are opened in a specific period of time?

[Rilwan Ahmed]

Just 3000 connections may not knockdown the system. Make sure it doesnot create heavy load on the server due to custom development.

Also I don't think all 2000 users will login to the system at same time. 

[Oswaldo Peña Perilla]

In the database monitor I can see the relation of the service and the consumption it generates, I am investigating to get to the reason for the falls, it may not be related or it may be that everything is related

[Rilwan Ahmed]

Reads / Writes graph

The 'Reads / Writes' graph shows the frequency of reads and writes to the database over a period of time. It can be helpful to correlate database usage with connection pool usage. Whenever Jira needs to access (i.e. read from or write to) the database, a database connection is required. If there are regular spikes in the reads / writes, you may need to consider raising the maximum connections available in the pool.

https://confluence.atlassian.com/adminjiraserver/monitoring-database-connection-usage-938847726.html

[Oswaldo Peña Perilla]

Hello Vero,

The related documents do not solve my doubt, a single user opens more than 2200 sessions that in the list of Current User Sessions in Jira is shown in this way, if I have a license for 2000 users and more than 3000 connect, I can knock down the machine?