On Workflow user has made transition in reverse

[Roja Gurram]

Hi All,

Currently in workflow user has to do transition from A to B. But, user had made a Reverse  transition without having a REVERSE Transition in workflow. Client has questioned how come it's possible to do it without adding a reverse transition from B to A. Attached screenshot for your reference.

Can someone pls let me know Urgently how the user has made Reverse Transition? Your help would much appreciated.

[Ollie Guan · Accepted solution]

Hi @Roja Gurram ,

Can you find which user performed this action in activity --> transition?

Is it possible that the workflow was temporarily added with REVERSE Transition, and then deleted this transition by sysadmin?

By the way, can this problem be reproduced now?

[Roja Gurram]

Hi Ollie Guan.

1) Can you find which user performed this action in activity --> transition? - 

  We found the exact user.

2) Is it possible that the workflow was temporarily added with REVERSE Transition, and then deleted this transition by sysadmin? -

This can only be done by JIRA ADMIN/ SYS ADMIN but, we haven't done/added REVERSE Transition temporarily. Also  user(s) or Project Admins don't have the permissions to edit the Workflow. Not sure how it has happened without adding anything from JIRA ADMIN end.

3) By the way, can this problem be reproduced now? - 

Not sure pls.

Can you pls help me to understand how the transition has occurred? Looking forward to hear from you again.

[Ollie Guan]

Hi @Roja Gurram ,

The problem should be here: allow all transitions.

Please adjust the configuration as you needed.

[Roja Gurram]

Hi Ollie Guan,

Thanks a lot for the clarification.

1) Please adjust the configuration as you needed. -

Ok, Understood in this  case if i don't want to make REVERSE Transition from B to A then do i need to Add a CONDITION  for ALL Transition selecting the condition as per the screenshot attached below. In that whatever the STATUSES we don't want to make reverse transition do we need to check the box?

Please let me know the right direction to get this issue resolved.

[Ollie Guan]

It should not be necessary unless you have previously configured reverse transitions for all processes.

It is recommended that you delete the "All" transitions in the snapshot above.

You can also add some conditions, for example: Only users in any of administrators, jira-administrators group can execute this transition.

[Roja Gurram]

HI Ollie Guan,

Thanks again for coming back.

1) It should not be necessary unless you have previously configured reverse transitions for all processes. -

Ok, it means that keeping the ALL TRANSITION is the reverse transitions for all statuses?

2) It is recommended that you delete the "All" transitions in the snapshot above. - 

The one which you have highlighted the ALL TRANSITION in my initial snapshot do you want me to delete it ? Instead of removing the All transition we can do with the screenshots i have attached by using the JMWE Addon i think.

[Nic Brough -Adaptavist-]

Stop thinking in terms of "reverse", it is not useful.

The "all" transition is what has been used.  An "all" transition allows you to go to the target status from any status in the workflow.

To stop people from being able to go to this status from anywhere, you need to remove or protect the "all" transition into it. 

You need to look at your desired process flow to work out if people should or should not be able to do this.  We can't tell you that.  If it turns out that no-one should be able to do it, delete the transition from the workflow.  If it turns out only group or role X should be able to do it, then add a condition to the transition.

[Roja Gurram]

Hi Nic,

I understood clearly now. Thanks a lot for providing valuable information.

[Radhika Vijji _Innovalog_]

Hi Roja,

Does it still happen? Do you have any post-functions on the transition that might send the issue back to the previous status? Please check the list of post-functions on the transition from A to B.

Regards,

Radhika

[Roja Gurram]

Hi Radhika,

I have attached below snapshot which list the post functions added in the transition from A to B.

Kindly suggest me accordingly so, that i need to clarify to the client.