Org Admin Cannot make new project

[Michael Foster]

When creating a new team managed, kanban, jira board I get the error below repeatedly no matter what name I pick. I am the only user in the account, I am the org admin and should have all permissions since I am the only user and this is a personal jira instance.

ERROR is below

Project not created

For some reason the magic didn't happen. Click Create to try again.

[George Scott]

@Michael Foster did you ever get an answer to this error? 

We are also seeing this same error, in the exact same circumstance -  an org admin trying to create a project using Jira Cloud rest API:

Request (In Groovy)

post('/rest/api/2/project')

   .header('Content-Type', 'application/json')

   .body([

      "key" : "test",

      "name" : "test2222",

      "projectTypeKey" : "software",

      "projectTemplateKey": "com.pyxis.greenhopper.jira:basic-software-development-template",

      "description" : "test",

      "leadAccountId" : "<redacted>",

      "url" : "http://atlassian.com",

      "assigneeType" : "PROJECT_LEAD",

    ])

Response

{"message":"Failed to create Project from async task: e94bd8fe-b04c-4b89-a72b-1e38a0ed06dc, cause: FAILED, failing stage: project.create.flow.unscoped.product.hook ","status-code":500,"stack-trace":""}

We will open a ticket with Atlassian support regarding the issue as well, but wondering whether you received any info on this when you encountered it.

[George Scott]

Update on this: it seems like using a different project key resolved the issue. Given that these requests are made by a testing suite and the same project key is used to create a project every test run (and delete the project during cleanup), it feels like we hit some sort of limit on Atlassian's end, like a max ID value for some kind of internal entity that they store when a project is created. I imagine this is an uncaught and unexpected exception, meaning we get a 500 with some cryptic wording rather than a 4xx.

In the support request I opened with Atlassian, I have suggested that they document and handle this exception better so that future users don't have to get to the bottom of the issue via trial and error like we did.

[Faisal Shamim]

Hello , 

I am getting the following error while creating a new project : 

You can't view templates to create a project

Your admin gave you permission to create projects, but you don't have permission to view project templates. Contact your admin to have them fix your permissions or create a project for you.

Contact your admin 

PS: I am in Jira admin group already which is part of global permission for creation of Company managed project , 

Please let me know how to fix this issue 

Thanks

Faisal

[Fernando Eugênio da Silva]

@Michael Foster , welcome to the Atlassian Community!

Have you checked in Global Permissions if the permission to create team-managed projects is allowed for some user or group?

Please, check this. Also, it will be great if you provide some screenshot associating to your error message.

[Michael Foster]

Hi Fernando, I checked those permissions and creating team-managed projects was public. I deleted this and changed to org-admin group of which I am a part of and still no luck. I’m going to try to add a screenshot but unfortunately have been having issues because this forum is giving me errors as well.

[Michael Foster]

[Michael Foster]

More info on error. In the console I am seeing 

{
"message": "Failed to create Project from async task: bc37073a-a2c4-48cc-82c2-3c2270cc7cf8, cause: FAILED, failing stage: project.create.flow.unscoped.product.hook ",
"status-code": 500,
"stack-trace": ""
}

Request URL:

https://myapp.atlassian.net/rest/simplified/latest/project

Request Method:

POST

Status Code:

500 Internal Server Error

[Fernando Eugênio da Silva]

@Michael Foster ,

It's weird. By default you shouldn't be facing this problem. Have you tried using another browser or anonymous tab?

I try to replicate same steps as you and using a free site and it works pretty well to create team managed projects.

[Michael Foster]

@Fernando Eugênio da Silva Have you tried creating multiple projects? This is my second project that I am trying to create. I tried a different browser (safari) as well as incognito on chrome still with no luck and the same 500 error in the api response.

[Fernando Eugênio da Silva]

@Michael Foster ,

Just to be clear, you're facing this problem trying to create by API, by User Interface or the both?

With this I can try to create more projects and see how it works using one of those concepts.

[Michael Foster]

@Fernando Eugênio da Silva  By user interface only, the error codes I added above are from the network tab on the chrome dev console

[Fernando Eugênio da Silva]

@Michael Foster , thanks for your feedback!

Well, as this problem is happenning by user interface and you have 500 code error. Looks like a problem more directioned to your jira site.

I suggest you open a ticket to suporte team by here: Atlassian Support

The team will be able to help you. As community, we have no access to jira infrastructure.