Pending Automation

[Léon Duvivié]

In my project we have definde multiple pending status's.

For example:

Pending on Supplier, with a date field.

With automation I would like an automated status change to in progress when the date of the pending status is hit.

Is this possible?

[Marcos Villasanti]

Hi Léon 

I think this can help you Adaptivist Scriptrunner plugin see, https://scriptrunner.adaptavist.com/5.0.2/jira/escalation-service.html

Regards

[Elifcan Cakmak]

Hello,

I'm afraid this is not possible without an external app. There is automation rules for service desk but they don't include custom field changes.

But if you have, you can use Script Runner plugin's Escalation Service feature for this.

Regards,

Elifcan

[Léon Duvivié]

Hi Elifican,

Thanks for your answer. Is it possible to use this plugin when the field is not changed. But the "date has expired"

Or is there another way to do this than automation.

Thanks.

Leon

[Elifcan Cakmak]

Hello, yes that's what I meant to say, actually, sorry. You can write a JQL like this: 

date customfield = startOfDay()

When the date hits today, it will automatically trigger the transition you choose on the escalation.