Power BI Connector for Jira does not show data when selecting Jira Software as the data source

[winnieza_k]

We are using Power BI Connector for Jira but when creating a data source and selecting JIRA SOFTWARE, no data can be seen in Power BI. All tables are empty. What could be the issue?

[Liubov Topchyi]

Hello @winnieza_k ,

Since the connector imports the data according to Jira permission schemes, the issue could be related to the permissions.

Additionally, some of the Software tables require a Jira API token:

To add Jira API Token, please follow the instructions: https://aserve.atlassian.net/wiki/spaces/PBCFJC/pages/2346352641/How+to+connect+to+Microsoft+Power+BI+using+Jira+API+Token

If the problem persists, please contact our support at https://aserve.atlassian.net/servicedesk/customer/portal/16.

Regards,

Luba

[Maximiliano Javier Julio]

Hi Liubov,

I have already done what the article says, but I can't find a solution. The table is still empty, with no information from the native Jira report.
However, when I import datasource with information from Issues, it does show me the information. The problem is when I try to use fields from Jira native reports, like Velocity Chart. Do you know what could be the problem?

Regards

[Liubov Topchyi]

Hello Maximiliano @Maximiliano Javier Julio ,

If you have already added the Jira API token and are sure that you use the same user credentials while exporting the Velocity Chart data, I would propose scheduling a short screen-sharing session with our support team to troubleshoot.

Please create a support ticket at our help desk and let us know your availability (a few time slots along with your time zone) that work for you this week, and we'll be happy to help.

Regards,

Luba