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Problem with Export

FLex_destroyer1
FLex_destroyer1 April 15, 2021

Hello everyone.

Tell me why the download "button" is inactive in the current team sprint.

 

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Daniel Ebers
Daniel Ebers
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April 25, 2021

Hi @FLex_destroyer1

although I have no solution right at hand I'd suggest having a look into Jira's application logfile - assuming your tag "Server" is correct so you or your Admin can check.

The article "Useful log files in Jira"...:

...will help in identifying the logfile - keep a look for "atlassian-jira.log" and see if something is logged when you try to export.

Please post back any findings.

Another more basic question would be if this only appears in one browser - or also for other users. Additionally if clearing the browser cache and/or going into an incognito window has some positive effect?

Cheers,
Daniel

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FLex_destroyer1
FLex_destroyer1 April 15, 2021

IMG_9393.JPG

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Deepanshu Natani
Deepanshu Natani
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April 15, 2021

Hi @FLex_destroyer1 

Can you share a screenshot?

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