Project Gadget is not correctly displayed

[Manuel Mosinz]

Hello,

The project gadget on the dashboard only shows __MSG_gadget.project.title__ in header and

gadget.project.title.lead in body.

I found out, that this gadget does not stop loading. I've tried to recreate it, but without success.

Does anybody know how to fix this?

kind regards

Manuel

[Nic Brough -Adaptavist-]

Which project gadget is it?

[Manuel Mosinz]

I hope this helps to figure out what gadget I mean

/rest/gadgets/1.0/g/com.atlassian.jira.gadgets:project-gadget/gadgets/project-gadget.xml

and here a screenshot

project_gadget.PNG

[Nic Brough -Adaptavist-]

Ok, great.  I asked because there's a few gadgets around that could get called "project gadget".  This is the built-in Atlassian standard one, which rules out my first thought (a client had something similar with an add-on "project gadget", needed a later version of the add-on)

As the gadget is taking ages to load, could you tell us if you have loads of projects?  Just a rough idea of the number is fine - 5, 50, 500, 5000 etc?  I seem to remember that this gadget can struggle in large installations with loads of projects.

Could you test what happens if you add another copy of the gadget to the board, and also show us the configuration of the new one?

Finally, one other thing I seem to remember breaking this sometimes - do you have any project leads that are no longer with you and have been deleted?  If you do, can you swap the leads of the project to someone with an active account and try it again?

[Manuel Mosinz]

I only have 3 projects. I've checked the project lead of them and they are pointing to active users.

I've also added another copy of this gadget with following config:

project_gadget2.PNG

What number do you mean?

[Nic Brough -Adaptavist-]

3 projects is the number I was looking for.

The config of the gadget is fine, but I notice it's not loading any of the labels as well as the title.

Is it just this one gadget that is failing, or are any others showing labels instead of text?

As a quick test, could you try swapping your personal language selection in your profile to English (I'm assuming it's currently German).  Do the English labels come out?

[Manuel Mosinz]

ok, i've changed to englich but nothing changed.

there are also other plugins failing.

[Nic Brough -Adaptavist-]

Ok, then it's not the gadget, it's the whole of JIRA failing to load the i8n stuff correctly.

I'd start reading the logs to see if there are errors in there, but I'd also be tempted to clear the addon cache and restart it.

[Manuel Mosinz]

Hello, i've deleted the plugin cache and restarted JIRA as recommendet. But nothing changed.

And the only message i can find in logs is this one:
21-Mar-2016 15:24:36.641 WARNING [ajp-nio-8009-exec-11] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jira.joyn-it.at/rest/gadget/1.0/project/generate?projectsOrCategories=allprojects&showStats=false&_=1458570254903, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

[Nic Brough -Adaptavist-]

The other things I can think of are:

1. What version of Java are you using
2. What is the locale set for the JVM
3. What language have you selected in your profile

[Dnyaneshwar Borase]

Hi,

I am facing the same issue with gadget for JIRA 7.1.I am using Version of Java is 1.8.0_91."English" language I have selected in my profile.Please guide me how to resolve this issue.

 

[Nic Brough -Adaptavist-]

Is it all gadgets, some, or just this one?

[Sandi Mohler]

I am having the same problem.  MSG_gadget.project.title shows up as title of gadget on my system dashboard.  "gadget.project.title.lead" is overwriting all of my project lead names.

[Nic Brough -Adaptavist-]

Generally the same answer - quite likely that your JIRA can't talk to itself.  Work through all the follow up questions (that people above have not bothered to respond to, hopefully because the question has lead them to see where the problem is, and hence fixed it)

[David Butsch]

I had the same issue. I figured out that it was caused by accessing JIRA by a URL which is not set as BASE URL internally. (For myself just the port was different.) When I changed the accessing URL to mach the Base URL the problem did not occur any longer.

Maybe this helps someone in the future.

[Nic Brough -Adaptavist-]

Yes, that would cause "Jira cannot talk to itself".