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Question about extracting Jira comments

Hyeon Seop Lee
Hyeon Seop Lee
Contributor
June 28, 2024

 

We have received a request from a client to extract the 'external delivery comments' of each ticket into a single cell.

 

 

CSV example (formatted as a table):

Ticket LinkExternal Comments Extracted
test-001Comment01 ~ comment02

Is this possible?

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3 answers

0 votes
Hyeon Seop Lee
Hyeon Seop Lee
Contributor
July 1, 2024

Is there any way to remove internal comments and receive them?

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Hyeon Seop Lee
Hyeon Seop Lee
Contributor
July 1, 2024

Hi @Pablo Gamblin _ServiceRocket_  

Thank you for your response! 

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Pablo Gamblin _ServiceRocket_
Pablo Gamblin _ServiceRocket_
Contributor
June 28, 2024

Hi @Hyeon Seop Lee 

There is a way to extract comments into a CSV by creating a JQL that will return the desired issues to export and then exporting them to a CSV.  

Not that this will also include fields in the export.  You can take a look at the Atlassian recommended answer here.

Hoping this answers your question. 

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