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Queues can not be seen by agents

Queues can not be seen by agents

I created queues that I am able to view myself.

I also selected the box within the queue - show agents

However my group members are not able to see the queues at all.

They see a default.

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Hi,

Maybe in this thread you will find the answer https://community.atlassian.com/t5/Jira-Service-Management/Agent-can-t-see-queue/qaq-p/1524055.

Cheers, Nina.

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Thanks Nina

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Like • Nina Zaradniak_Deviniti_ likes this

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