Rapid board errors after Agile upgrade to 6.3.4

[sroytos]

Getting these error popups when selecting a ticket in our boards. Not all tickets generate an error.

An error occurredHide…(2)

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1. • Exception: TypeError: 'undefined' is not an object (evaluating 'opt_data.status.statusCategory')
   • Resource: http://jira.amers.ime.reuters.com/s/en_US-an8io9-418945332/843/55/f87f04f2effa3135432ccc7a7836806a/_/download/contextbatch/js/gh-rapid/batch.js</li<>>
   • Line: 721

Environment

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9) AppleWebKit/537.71 (KHTML, like Gecko) Version/7.0 Safari/537.71

Also, the Jira Agile plugin shows garbage for the build #:

Agile Project Management for JIRA (Build: #${changeSet})

We are using Jira 5.2.2

[Yilin · Accepted solution]

It seems an compatibility issue with JIRA 5.2.x, I opened a bug report to the dev team to review the issue:

https://jira.atlassian.com/browse/GHS-10021

[Vidic Florjan]

I also opened issue in jira for Support Agile Jira two days ago (with all necessary data provided). I will tell you about results.

[Sorin Sbarnea (Citrix)]

Common guys, how are you testing new releases... just by releasing them to the customers? No automation testing on major Jira verisions?

Things like this do make us loose money, as teams are prevented form doing the planning.

[Alex Panchenko]

There is a temporary solution.

In the board configuration, Issue detail view tab, remove all fields from Links section.

[Craig Emery]

When can we expect a fix released?

We have loads of boards that could be affectd by this aqdn the impact on Engineering could be considerable.

Making everyone change their boards and then change them back is just terrible PR for GH.

[Hieu Le Trung]

There's an update today

[Nick Ten Cate]

Same issue here... will fire up a VM and downgrade to see if that solves the problems or not.. Kind of rediculous that Atlassian does comment on this ticket but doesnt offer any solution or acknowledgement of the problem..

[janmeinicke]

same Problem with Agile Board. Jira 5.2.11 Agile 6.3.4

[Fernando Claros]

Same problem here. Will Atlassian release a fix for this issue?

[Vidic Florjan]

In our case is problem only with issues which have links to other issues.

Would you be so kind and try if you have the same problem?

[Fitbit IT]

We're seeing this same issue with sprint-planning board in Agile.

The upgrade to 6.3.4 caused some data migration. Does anyone know if downgrading to 6.3.3 will cause other issues?

Has anyone else found a solution that does not require a downgrade?

[Dave C]

JIRA Agile does not support downgrades - you can choose to do this, however we'd encourage you not to as it can introduce a number of other problems. Once the data gets upgraded it's only compatible with that version of JIRA Agile.

[Joakim Sandström]

We are experiencing the same issue with Zephyr test issues

Jira agile 6.3.4

Jira 5.2.6

Zephyr 2.0.1.1426

[Joakim Sandström]

I rolled back to Jira Agile 6.3.3 and everything works again.