After creating users on my jira as an admin, user dont get the activation mail.

[koko]

user cant find activation mails sent by the system.

[koko]

Awesome will be looking out for their rrsrespo

[AhmadDanial]

Hi, Atai.

Before we dig deeper into this matter, I would like to clarify on the following:

• Can you confirm first if you are on JIRA Server or JIRA Cloud?
• If you are on server, do you see anything on the log after you create a user on your JIRA instance to see the if the issue comes from JIRA itself?
• Additionally, do you have an outgoing email server configured already for the instance?
• Did you have the Send notification email checked when the user was created from the web interface?

Looking forward to hear from you soon.

[koko]

the send notification email was checked and am on the cloud service not server.

[AhmadDanial]

Hi there, Atai.

Since this will require you to provide the list of users who aren't receiving the activation email as well as checking SendGrid mail server on Cloud's end, I went ahead and create a support ticket on your behalf. The team will get in touch with you soon on this. So, please stay tuned.

Meanwhile, please let me know if you have any other concerns that you would like to discuss on. Thanks.

[AhmadDanial]

Hi, Atai.

I noticed that Lissa has responded to the support ticket already to confirm that the email was sent accordingly. Please respond to her for follow up before we wrap this question up. Thanks.