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Agile Board and Sprint Details Missing after Restore

Krupasindhu Nayak
Krupasindhu Nayak
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July 4, 2018
Hi,

I have a serios issue in the production environment after the restoration happend from previous backup file.

After the complete restore and indexing I found the Agile boards and Sprint details are missing in all yhe projects.
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Fazila Ashraf
Fazila Ashraf
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July 4, 2018

Hi @Krupasindhu Nayak

That is indeed a serious issue!

How was the backup restored? Was it xml backup or db backup?

Do you see any useful messages in the logs?

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Hima Bindu
Hima Bindu
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July 4, 2018

Hi @Fazila Ashraf,

 

Thanks for getting back to us.

 

We have tried with xml back up. Please get back to us asap.

 

Also, Is there any way to fast track this issue ?

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Krupasindhu Nayak
Krupasindhu Nayak
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July 4, 2018

Hi  Fazila,

I use .xml file for the restore. Is it due to some of the plugin modules are not enabled or expired at the time of restoration?

For confirmation it is a full restore not a single project import.

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Fazila Ashraf
Fazila Ashraf
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July 4, 2018

Hi @Krupasindhu Nayak @Hima Bindu

Just to confirm, did you upload the xml backup zip file or by any chance did you unzip it and uploaded just a file?

Did you see any errors during the import in the log?

Please note that for support on critical issues, you can contact Atlassian support via https://support.atlassian.com/

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Daniel Corrigan
Daniel Corrigan October 1, 2018

I just had the same issue. Full backup from Cloud and Restore using zipped backup and unzipped attachments.  No agile boards are showing up in the temp JIRA server.

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