Allow Jira user from a different company to access 1 ticket only in our company

[Roland]

We have a jira system with 5 users who are all developers and can access all tickets in our system. Our system is entirely private.

We have a 3rd party (another company) who also has a jira system which is also private to their own company.

We want one of the users from the 3rd party to be able to access specific tickets in our private system only. Eg whitelist/allow access on a per ticket basis to this one specific user.

The other user is licensed, but we don't manage the license.

I am open to paying for another license for this one user providing I can restrict their access to specific tickets only.

How can we allow this for intercompany collaboration?

We don't want to make a new shared project.

Edit: Does Atlassian have a paid support service where we can basically pay an hourly rate  for someone to remote in and walk us through doing this efficiently and safely? We would be more than happy to outsource it.

[Craig Castle-Mead]

Hi Roland,

Sounds like you might want to check out Issue Security Schemes

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

CCM

[Carlos Garcia Navarro]

Hi @Roland ,

If you're open to get licenses for the users from a different company, then I'd suggest to implement issue level security to allow access only to specific issues:

Cloud:

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Data Center:

https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html

[Roland]

Honestly this seems horrendously complicated. Im worried I will accidentally make everything public or remove access for everyone.

I think I'll just wait and think about this...

[Roland]

Where is "issue security" when I click on project settings? I can't find it anywhere.

[Roland]

I also went here, but I cant actually find how to associate the scheme with a project?

[Roland]

https://community.atlassian.com/t5/Jira-Software-questions/quot-Issue-Security-quot-missing-from-my-project-sidebar-trying/qaq-p/1803409

I have no idea what a "team managed" project is, why we have it but apparently you cannot have security on these?

How do I fix this?

[Tristan]

Hi Roland, using team managed projects is an easy way for the team to configure their own project. This means that not all functions (e.g. security schemes) are available, because this type of project should be simple to be administered.

One way would be to migrate the team- to a company-managed project. Therefore, you should get assistance from your admin. It could be possible to export all issues via issue navigation (https://support.atlassian.com/jira-software-cloud/docs/enable-the-project-issue-navigator/ --> three dot menu, export) and import them into the new project via issue navigation )https://support.atlassian.com/jira-work-management/docs/create-issues-using-the-csv-importer/ --> "Running the CSV file import wizard"). If your current project is set up without much configuration this could be easy.

The admin can also set up the security level schemes (which are sensitiv and therefore only for admins adjustable). You can then use them on your project.

Perhaps someone has a simpler way or uses an app, however, I am running good with this solution.

Best 

[Roland]

I am the admin. I also own the business. We are a small company, we can only spend a very small amount of time of this. The complexity (and risk) makes it safer to just leave things as they are and not change anything. Unfortunate as I would happily pay someone to resolve this on my behalf however this is not a service atlassian offer. 

[Tristan]

I understand and I had another customer with the same regards. We walked through and got a solution.

However, I am not sure if I am allowed to directly link my consulting services in this community....