Assign the default status / workflow default start point when creating an issue

[Charles Delaporte]

Hi,

Currently, anytime I create a new issue it has by default the status "Open".

I would like to have a different default status based on the issue type:

• Task -> default status = "To Do"
• Bug -> default status = "bug backlog"
• Improvement -> default status = "pre-commitment"

(all the above statuses are part of my workflow)

Is there a solution to manage this?

[Jimmy Van (GLiNTECH)]

Without knowing whether or not you're using a next-gen project, have you considered making a different workflow for each issue type?

That way you can configure what the default status is on create, and remove what may be irrelevant statuses from the workflow, e.g. Tasks can never go to status "Bug backlog".

[Charles Delaporte]

Thanks Jimmy,

I have implemented different workflows for each issue type.

When issues are created, Jira automatically assigns them to "Open".

I tried to rename "Open" to my default statuses ("Bug backlog", "To Do", or "Pre-commitment") but once I rename it for a workflow, it is also automatically renamed for all the other workflows. So that does not work.

Am I missing something?

[Patrick Cartier [Candylio]]

Statuses can be reused across workflows.

Instead of editing the name of the status, add a new one for each workflow with the desired name.

[Patrick Cartier [Candylio]]

Hi @Charles Delaporte,

Set up an automation rule in your instance.

You can do something like:

when issue is created if issue matches filter then transition to status.

You can do three separate filters for the "issue matches filter" part.  One for each issuetype you want to set the default status to.

Here is some documentation about automation

[Charles Delaporte]

Hi Patrick,

Thanks for the answer.

Do I need a Service Desk license in order to use automation?

[Patrick Cartier [Candylio]]

Nope! it should be in your project settings in your Jira project

project settings> automation

[Jimmy Van (GLiNTECH)]

Project settings > automation

is only available for Jira Service Desk projects.

Other automation options include Automation for Jira (https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview) or its free counterpart (300 automations / month).

[Patrick Cartier [Candylio]]

yup, you're right.