Attachment Validation Error for a 16kb regular text file???

[Jim]

I can't attach a simple 16 kb textfile to an issue I create, as user for our Servicedesk system. I get the Attachment Validation Error message each attempt.

I get the same error for other files too, for the first time ever but the abov e exaple was the simples most innocent filtype I could think of to test what's wrong. But I can't figure out what has changed. Why can't I upload attachments.

The files are located locally in a secondary disk D: regular local folder. No long filenames or paths are used. It is not locked nor encrypted.

I use the default Jira Servicedesk Create Issue view.

Where should I start looking for what's wrong?

Kindly

Jim

[Nic Brough -Adaptavist- · Accepted solution]

What exactly are the error messages you get?

[Jim]

The exact error message was "Attachment Validation Error"

But I was helped by my own IT dept.

They suggested that I log out and back in to Jira wich helped.

But I don't understand why I was allowed to create and edit issues but not to upload attachments to issues?

[Paul Plank]

I am having the same issues on a regular basis with different kinds of files (also .zip).

The remarkable part is, that if I create the issue, and click the Link of the newly created issue afterwards, then i can drag the attachment over the issue and it works (without  logging out and in again).

Maybe there's something wrong with the "create issue" dialogue?