Automatically transition an issue to another status on create transition for subtask

[Lakshmi CH]

Hello Team,

  How to transition the workflow from create to following statuses directly when conditions are matched. Could you suggest me how to achieve this. There is any script runner code to execute this ?

1. Function to update status to COMPLETED - MONITORING. New RT subtasks should be updated to this status when Solution Type = System Automation and Synopsis = Successful Testing
2. Function to update status to COMPLETED - NO TESTING. New RT subtasks should be updated to this status when Solution Type = Not Found or Fulfillment and Synopsis  = Only FEDS Data or No Recent Data

I tried with this code also, but getting same error on creating page.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.IssueImpl
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.project.ProjectManager
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.Issue

boolean status = false

IssueManager issueManager = ComponentAccessor.getIssueManager()
CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager()
CustomField myCustomField = customFieldManager.getCustomFieldObjectByName("Solution Type")
CustomField myCustomField1 = customFieldManager.getCustomFieldObjectByName("Synopsiss")
String myCustomFieldVal = (String) issue.getCustomFieldValue(myCustomField)
String myCustomFieldVal1 = (String) issue.getCustomFieldValue(myCustomField1)
if (myCustomFieldVal.equals("System Automation") && myCustomFieldVal1.equals("Successful Testing"))
{
status = true
}
return status

[Vladimir Taranchenko]

You cann't transite issue before  reindex post-function. Try to use listener or move post-function after reindex with manual reindex in code.

[Lakshmi CH]

Thank you for your response @Vladimir Taranchenko , i moved it, but it still not working,

[Vladimir Taranchenko]

Waht conditions on transition you have?

[Ravi Sagar _Sparxsys_]

Hi @Lakshmi CH 

You can try Fast-track transition an issue as well. Take a look here.

Ravi

[Lakshmi CH]

Hi @Ravi Sagar _Sparxsys_ ,

   I used fast track post function, but it still not working.

The workflow is Open->Assigned->In Progress ->Completed Monitoring. When those two custom field values are mentioned while creating the jira ticket, the workflow transition directly goes from "Open" to "Completed Monitoring". Could you please me on this?

[Lakshmi CH]

but the workflow has "Completed - Monitoring" status.

It directly going to "Assigned", but not to "Completed Monitoring" ,and i tried with "In Progress" status, its also same. In Progress and Completed Monitoring has two transitions names with different ids. is this causing the issue ?

Open->Assigned->In Progress ->Completed Monitoring. 

lummalaneni@spscommerce.com 847x48087x1 1umxvsk 183.83.224.47,172.31.37.2 /secure/QuickCreateIssue.jspa [c.o.s.c.jira.utils.WorkflowUtils] In-depth checking of each condition follows to determine why the action was not allowed. 
2019-11-04 14:07:45,510 http-nio-8080-exec-8 ERROR lummalaneni@spscommerce.com 847x48087x1 1umxvsk 183.83.224.47,172.31.37.2 /secure/QuickCreateIssue.jspa [c.o.s.c.jira.utils.WorkflowUtils] 
    It seems that you have tried to perform a workflow operation (Completed - Monitoring) that is not valid for the current state of this issue (RT-58214). The likely cause is that somebody has changed the issue recently, please look at the issue history for details.
2019-11-04 14:07:45,510 http-nio-8080-exec-8 ERROR lummalaneni@spscommerce.com 847x48087x1 1umxvsk 183.83.224.47,172.31.37.2 /secure/QuickCreateIssue.jspa [c.o.s.c.jira.utils.WorkflowUtils] 

[Lakshmi CH]

I tried with "Transition issue" post function on create screen, but getting error while creating the subtask. Please attached screen shots for your reference and please correct me if i am using wrong scripts. Thank you