Automation email containing comment.body isn't pasting the comment into it.

[Stephen Solomon]

Hello,

I'm setting up a basic notification to our inventory guy when someone moves equipment around and it's just a simple if field is marked Yes in the closing transition (which must contain a comment) then refetch data and send an email containing that comment. 

I have another slightly more complex automation task that does basically the same thing so I know this should be working. 

Halp.

- Stephen

[Bill Sheboy · Accepted solution]

Hi @Stephen Solomon 

Good idea putting in the Re-fetch, as I was wondering if you are encountering a timing issue.  You may still want to confirm if the transition is still occurring *before* the dialog appears and so is user-bound time for entering the comment.

Regardless, in your email please consider treating the comments as a list, so I believe to get the last one you need:

{{issue.comments.last.body}}

Kind regards,
Bill

[Stephen Solomon]

So yeah, just swapping the tag for that one fixed it. Makes no sense to me why it needs that when the other task I have calls the comment with comment.body just fine. There must be a bug there...

But it's working now which is all I care about. :)

Thank you!