Automation set linked issue status based upon statuscategory of trigger issue

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 14, 2025

I am trying to create an automation that will update the status based upon status transitions of a linked issue in another project. The trick here is that I want to compare the statuscategory of the trigger issue to the status category of linked issues. The reason for this is that trigger issue workflow has many different statues for each statuscategory whereas the linked issue status is simply To Do > In progress > Done.

So basically...

trigger - Issue transitioned

conditions - unimportant here but several exist

branch - linked issues

condition - compare trigger issue statuscategory to linked issue statuscategory 

     If trigger statuscategory = In Progress but linked issue does not then transition linked issue to "In Progress"

     Else if trigger  statuscategory = Done but linked issue does not then transition linked issue to Done

 

Note: I considered simply using "Status" but rule maintainability becomes an issue if statuses change.

 

1 answer

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 14, 2025

Update...

I think I have figured out the key piece using the below rule as a test. I am opting to use log action rather than actual transition actions during my early testing to keep things simple.

mirror1.jpgmirror2.jpg

One odd observance here. During my testing I transitioned an issue from In Progress back to To Do status. I would have expected to see in my log action a value of "To Do" however, I saw "New". I don't ever recall seeing new as a statuscategory.

In any event I am moving on to see if I can formulate the entire rule as I need it. I will update here if and when I get it all working.

 

Aaron Geister_Sentify
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 14, 2025

New is a frequent status I see on a lot of sights that users add. It could be used somewhere but if your using statusCategory are you calling which statusCategory you want to transition too?

The action for the last step would or should be transition issue of linked issue into StatusCategory Done correct? How would the issue get transitioned to To Do if you are calling out the transition. Unless you are not calling a specific transition?

In the past when doing these types of automations I typically will call out a specific link type so that it is the trigger each time and found that its helpful. 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 14, 2025

You might want to handle the To Do status specifically if it is returning something other than a To Do statusCategory. 

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 14, 2025

Yes "New" is what is being returned as a status category which I have not seen before. I am going to try to understand this further

example...

2025-03-14_18-25-47.jpg

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 14, 2025

I think you should open a support ticket and have Atlassian answer that. I think you have stumbled upon a new secret. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events