Bigpicture loading crashed

[shattaraki]

Hello All,

I have upgraded JIRA to 8.13.11 and after that Bigpicture was asking upgrade our mssql schema from 85 to 185.

I have started upgrading but after some time got Bigpicture loading Crashed.

I have gone through logs and found error: 

com.microsoft.sqlserver.jdbc.SQLServerException: 'pk_AO_0456E7_T_CORE_TASK_SURROGATE_ID' is not a constraint.

How to solve this?

[Clark Everson · Accepted solution]

Hi @shattaraki 

Welcome to community!

Usually with third party plug ins the best thing to do its to reach out to the Vendor for support, especially for instance specific errors such as this:

https://jira.softwareplant.com/servicedesk/customer/portal/1/user/login?destination=portal%2F1

best,
Clark

[Anna-BigPicture]

Hi @shattaraki

As @Clark Everson mentioned, please raise a ticket via our Service Desk sharing with us Jira Support logs. Our Technical Support Team will provide you with a solution in a timely manner.

[shattaraki]

Hello Anna,

I have created support ticket and BP team solved my issue.

It was database primary key issue.

Thank you,

Shivaprasad

[Manoj Kumar S]

Hi Shivaprasad,

I hope you are doing well. 

We are facing the same issue in our instance i.e. bigpicture add-on crashed we have contacted the BP team for support and we are yet to receive a solution for this. 

Could you please suggest the steps you performed to solve the issue, we are facing an issue in our production instance. 

Regards,
Manoj 

[Manoj Kumar S]

Hi @shattaraki 

I hope you are doing well. 

We are facing the same issue in our instance i.e. bigpicture add-on crashed we have contacted the BP team for support and we are yet to receive a solution for this. 

Could you please suggest the steps you performed to solve the issue, we are facing an issue in our production instance. 

Regards,
Manoj