Board sub filter hides all issues

[Ankit Patel]

I have a project using multiple issue types and have setup an agile board for Sprints and a Kanban board for other tasks.  Issue types are separated in these two board, ecept the EPIC which is on both boards.

In the Kanban board, the issues do not show up unless I remove the default Sub-filter "fixVersion in unreleasedVersions() OR fixVersion is EMPTY"

Even when I release the issues and put the filter back on, ALL the issues get filtered out. Not sure what I could be doing wrong.

[John Funk · Accepted solution]

Hi Ankit,

Do your issues have a value in the Fix Version(s) field? If so, that is what is causing the issues to disappear from your board when including the above sub-filter. For sure after you do a release the issues will not be displayed on the board with that sub-filter in place. 

What is it that you are hoping to see on your board - unreleased issues in general? Only unreleased issues that are not Done?

Many people group their issues together in advance by release number and put that value in the Fix Version(s) field. That will work but to group them, but will cause them to disappear from the board using the standard sub-filter. 

[Ankit Patel]

Hi John, 

Thank you for the quick response, so once I apply the filter, all the issues (including the ones that do not have a value for the Fix Version(s) field) disappear. 

[John Funk]

The ones that do not have a value in the Fix Version(s) field should not disappear.

Can you do a screen shot of an issue that disappears? Or can you post your base query here?

[Ankit Patel]

[Bill Sheboy]

Hi @Ankit Patel 

With... resolution = Unresolved as a sub-filter, Unresolved is a specific value, not the case when resolution is not yet set. 

Consider instead using:

(resolution IS EMPTY OR resolution = Unresolved)

Best regards,

Bill

[Ankit Patel]

Thanks @Bill Sheboy , do you have any idea around the original question? When i apply the sub filter all the tasks (including backlog) disappear.

[Bill Sheboy]

Hi @Ankit Patel 

The board filter impacts the reporting and the board...Unless there is a sub-filter also, which further constrains the board.

Maybe try this: try your filter in Issues and filters to see if you get what you expect.  Then add on your sub-filter.  If you see the same problem, you can more easily adjust it.

Another possible issue with filters is permissions.  Who owns the board filter and who has permissions to see it.  When the permissions are incorrect the filter might be correct but the board shows nothing.

Best regards,

Bill

[Benito Jiménez]

Hello everyone! We're having this problem.

Until yesterday, all the Kabnan boards were displaying the issues perfectly, but as of yesterday morning the boards have stopped displaying them. To fix the problem, I have to manually remove the "fixVersion in unreleasedVersions() OR fixVersion is EMPTY AND status != Closed" subfilter, but this is not the ultimate solution as every time a board is created, it will contain the filter and therefore the issues will not be displayed.

All issues have the fixversions field empty, so all of them should always be shown.

We haven't made any significant changes to Jira that could be causing the issue

Does anyone know what could be causing this problem?

[John Funk]

@Ankit Patel  - Did you ever get this solved? 

@Benito Jiménez  - Can you provide more details? 

[Benito Jiménez]

Hi @John Funk !

Our users suddenly started complaining that their issues had disappeared from all Kanban boards.
Upon investigation, we found that by removing the subfilter that Jira adds by default "fixVersion in unreleasedVersions() OR fixVersion is EMPTY", issues are displayed correctly.
What I don't understand is:
Why are issues hidden when that subfilter is set?
Why has this suddenly happened?
As I said before, all issues have the fixVersion field empty, so they should all appear on the boards regardless of the subfilter.
It seems obvious that some change has happened in Jira so that this behavior suddenly occurs, but we don't know what

[Grant Johnson]

Are you Server based or Cloud based...

Doesn't make sense that it just started if you are server based...

But we just noticed this too.

[John Funk]

@Benito Jiménez  - Do you use releases?

[John Funk]

@Benito Jiménez  - Is this still happening? What version are you using? 

[Bouke Krediet]

Im also having this issue, right after our SRE team restarted the pods on which jira is running in Openshift. We are on DC 9.15.2 from the top of my head. 

We are stumped on how this has happened, also when filtering for issues, the field is not being recognised in the column values, but shows up in the basic filtering. After using it however, nothing is returned.

The quick fix for us was to remove the board subfilters on the kanban boards, but i'd like to know why this happened.

[Aneta Nikoloski]

Hi, I am experiencing this issue also. I have configured the board to include the columns I want, and now I cannot display the issues in 'Epic' swimlanes. I've tried to revert back to the original settings I had, and it is still broken. Clearly a bug! Please fix.