Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 19:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Bulk users are added a watchers in one of the Jira issue.

Vasanthakumar V
Contributor
November 6, 2023

Bulk users(400+) are added a watchers in one of the Jira issue. There is no autmation rule is configured. Any idea how it is happned?

Note: that issue is created by Jira mail handlers.

3 answers

1 accepted

0 votes
Answer accepted
Vishal
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 6, 2023

Hi @Vasanthakumar V 

Check your mail handlers configuration, you must have CC Watchers checkbox ticked, this adds all the users in the CC as watchers while processing the mail.

Hope it helps.

Vasanthakumar V
Contributor
November 6, 2023

Thanks. It helps

Like Vishal likes this
1 vote
Muhammad Moazzam Hassan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 6, 2023

May be it is a Emailed Request and all the CC and To users have been added as a Watcher, and you can check it in history as well, or check the email logs.

0 votes
Sanjen Bariki
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 6, 2023

Hi @Vasanthakumar V ,

 

Welcome to Atlassian community!

As per my experince this is not possible and Atlassian also have open ticket for this feature

There is only three ways to achive it via the automation and by the help of plugin like Script runner and other add-ons for the bulk watchers in Jira or Via email request

 

Please accept the answer If it helps you 😊.

Regards,

Sanjen Bariki

Suggest an answer

Log in or Sign up to answer