Can't find my user directories in jira 7.9.2..directories is missing

[tharun]

Can't find my user directories in jira 7.9.2..directories is missing

yesterday Jira directory is there but the now I can't find user directorie

[Kseniia Trushnikova · Accepted solution]

Hi @tharun,

Can you please share a screenshot of what you see on the tab User Directories (System > User Management > User Directories)?

[tharun]

I m using jira 7.9.2 ...Last week I seen user directory but this week user directory tab missing.

[Kseniia Trushnikova]

@tharun, thank you.

First, please check if you have the permission Jira System Administrators. You'll need this global permission in order to see User Directories. Right now it looks like you have the permission Jira Administrators only.

Also, have you updated Jira/plugins recently?

[tharun]

@Kseniia Trushnikova No,I didn't update any plugin

Is there any plugin is there for user directories or Jira system admin

[Kseniia Trushnikova]

@tharun, to check if you have the permission Jira System Administrators, go to System > Security > Global permissions. If you don't see this permission there, please contact your Jira system administrator to grant it to you.

I asked you about Jira/plugins upgrade in case your issue is related to this: https://confluence.atlassian.com/jirakb/user-directories-tab-missing-after-jira-upgrade-991924020.html

[tharun]

Thanks @Kseniia Trushnikova