Can't get ticket resolution to match ticket status

[Lara Reimer]

I changed something in my SSD workflow (I'm not a very experienced user) and now when I change the status of a ticket to 'closed,' I can't get the resolution to change. I've tried adding a post function to automatically do this and it's not working. How can I fix this? 

[Ismael Jimoh · Accepted solution]

Hi @Lara Reimer 

You will need to configure this in your workflow which needs either Jira Admin permission or project admin permission if the permission scheme allows the project admin to make changes.

If you are one of these, do the following:

1. edit your project workflow
2. Select the transition leafing to done
3. In the pop up select post function 
4. From the available post functions, select Update Issue Field
5. In the first field here, select resolution and in the second, select the resolution you want Jira to set when the transition is performed.
6. Save your change
7. Publish the workflow.

This should fix your problem.

An alternative is to create a screen that contains the field resolution. Repeat the steps till point 2 then:

• In the pop up, select edit
• In the new pop up, in the screen section search for your new screen.
• Save the change
• Publish the workflow

The difference here is the second option allows you select one of the numerous available resolutions while the first will always select what you set in the post function.

[Ismael Jimoh]

For existing issues, you can search for

Status =closed and resolution is empty

This returns all issues matching the condition .

Perform a bulk edit and set the resolution you want to the issues.

You may need to repeat this multiple times if your result is more than 1000 and also you need the bulk global permission.

[Lara Reimer]

There is no option in my bulk edit to change the resolution :( It has basically everything else - except for that

[Italo Qualisoni [e-Core]]

@Lara Reimer ,

You're right, a workaround for this is to create a global transition from any status to Closed with a post-function to set the resolution and then you can bulk transition the issues that are missing the resolution to this new transition. More detail documentation is here https://confluence.atlassian.com/jirakb/bulk-edit-resolutions-in-jira-server-321857142.html

This will transition from closed to closed and populate the missing resolution.

After the bulk change, you can remove the global transition (any status to close);