Cannot Manage Apps

[Kerri Simpson]

Ok so I downloaded OOMNITZA to my service desk however in order to sync to it I need to manage add on's. I do not have a link to manage add on's just manage apps. I can see oomnitza in order to configure but I am unable to do so. Is this a permissions thing?

[Jack Brickey]

you need to be an admin and go here - Jira settings > Manage apps. This is done w/in your instance not the Marketplace.

[Kerri Simpson]

Hi Jack,

I am in Jira settings & manage apps I'm not in market place. The first screenshot was to show where i was and what was available so as you can see oomnitza is under configuration but when i go into this i get the 2nd screenshot.

I do not know where else manage apps is ( new to JIRA).

Thanks 

[Jack Brickey]

sorry, the actual path (for me at least) is Jira settings > Apps > Manage apps. What do you see in sidebar when you go into Jira settings?

[Kerri Simpson]

This is all i have

[Kerri Simpson]

So if I click manage apps I get the list you can see in the 3rd screenshot above and when I click get started it just takes me to the 2nd screenshot

[Jack Brickey]

if you click Get started on the app and are having issues I would contact the author of the app. Click on the Support and issues link shown in your image. I see there is a "setup guide" link and assume you have reviewed?

[Kerri Simpson]

Yeah done all that i will email them just found their address. Thanks for helping

[Jack Brickey]

be sure to update here if you find out anything.

[Kerri Simpson]

Just found this doc on oomnitza which is totally different to the one it suggests - https://oomnitza.zendesk.com/hc/en-us/articles/360015271593-How-to-Oomnitza-for-Jira-Server#h_de0a6e6d-22d7-4028-9a5a-48fc8550b591

[Nic Brough -Adaptavist-]

That's for Jira Server, you are on Jira Cloud.  It's not relevant to your usage.

[Kerri Simpson]

There's another link on the same page for cloud

[Nic Brough -Adaptavist-]

True, there is, but what does that say about where you are stuck?

[Kerri Simpson]

It says to log into oomnitza which I have but cant see where it is trying to lead me to. I have also followed the oomnitza docs but im not getting what they are showing as the app auto loads into jira, i dont have the integration link. I have emailed their support so will have to wait and see. Will update once i know 

cheers guys