Cant find this option

[Tony Wood]

It was suggested that I go to project settings > automation

I cant find this option anywhere.

[Alexey Matveev · Accepted solution]

Hello,

Projects settings -> automation is available if you have the Jira Service Desk installed and it is a Jira Service Desk project.

[Tony Wood]

Ah theres the rub.

We don't have Jira Service Desk installed (we are using it for Scrum/KANBAN)

and our projects are not Service Desk projects.

I have managed to create the issue in the correct project but it doesn't have meaningful information (e.g. goes into the current sprint and assigned to the correct person). We use KACE for Incident, Request, Problem, Change and Asset. My developers often get a KACE ticket and they want to enter it into our KANBAN board (which we review at our daily standup).

Oh well it was a nice idea.

[Tony Wood]

Would be nice if they added that functionality to the JIRA product.

[Tony Wood]

Is there any other way to add information from the email into the issue ticket (e.g. parse a character string)

[Alexey Matveev]

You would need a plugin for it.

There are multiple plugins available:

JETI, JEMH, Power Scripts.

Power Scripts let you write your own mail handlers with any logic you need.

But all these plugins are not free.

[Tony Wood]

Great. Thanks for your Help. I will look at some of these.

[Gabriele Franck · Accepted solution]

Indeed, this is only available for Jira Service Desk product.

For Jira Software this is not a feature of the product.