Change Status in a Workflow after assign an assignee

[Fr0zt]

Hello.

I am working with Jira Software 7.10.

I have a workflow with some statuses and transitions. When  an issue is in a specific status, If a user assigns that issue to an assignee, how can the status change automatically to another status?

Example:

Consider a workflow with 5 status.

Let's say an issue in status 1. After it get's to status 3 (only status 3) it can only change the status if a user assigns that issue to another person. Let's say someone assigns that issue to another user: now that issues should be with status 4 (this should be the only way to change the satuts of this issue).

Can you help me with this?

[Petter Gonçalves]

Hello,

In your first sentence, it seems that you are looking for a way to transition an issue to a determined status when it is assigned, however, in your example it seems you are looking for a way to block issues to be transitioned to a determined status unless it is assigned.

To automatically transition an issue to a determined status when it is assigned, you can use the plugin Automation for JIRA and configure the following rule:

To block an issue from being transitioned to a status unless it is assigned, you can add the Field Required Validator to require the assignee field to be filled in order to proceed in the workflow.

For more information about it, check the documentation below:

- Advanced workflow configuration

[Fr0zt]

Thanks.

I'll try that :)

[Petter Gonçalves]

You are welcome, @Fr0zt.

Please, let us know if this option has worked for you.

[Daria Pankratova]

Hi @Petter Gonçalves,

Do you know if there is such option for JIRA Service Desk 3.3.0? I am trying to do exactly the same thing but have a different interface and don't see such rule details. (see the screenshot attached). Any suggestions are appreciated. :)

[Petter Gonçalves]

Hello Daria,

To do the exact same thing, you will need the Automation Plugin for JIRA. The in-built automation of JIRA Service Desk does not have the assignee issue trigger.

[Daria Pankratova]

Hi @Petter Gonçalves,

Thank you so much for the suggestion. I'll try that!

[Petter Gonçalves]

You are welcome, Daria!

Have a nice day!