Confluence and Jira Cloud for IOS is saying user Needs Admin Approval

[Pat Ryan]

User is seeing this prompt on IoS -- Valid user, using correct login.

[Ste Wright]

Hi @Pat Ryan 

Is this happening for all users, or just one? Is it happening on Android devices?

It might be worth checking if your Mobile App Management (MAM) policy has any restrictions, if one is activated. To check this you'll need to be an Org Admin and then...

1. Go to admin.atlassian.com
2. Select your Organization
3. From the top menu, select Security
4. From the left-hand menu, select Mobile Policy
5. Review your MAM - and look for any limitations aligned to impacted users

Otherwise, I'd contact support.atlassian.com, and seek further assistance :)

Ste

[Pat Ryan]

We used the old favorite of stopping and restarting phone and that worked. Thanks for the response Stephen!