Connect customers Confluence space to with supplier's Jira project

[Oskar Collin]

Hi!

Is it possible to connect/integrate an external Confluence space to our Jira Software Project? Our setup is that our customer has a Confluence space that is not in our own Jira instance, we would like to connect them if that is possible?

We are the suppliers of their mobile application and our company has it's own Jira for this and not the customer. They use their Confluence space for documentation of their business and systems.

Or would it simply be better to migrate our Jira project to their own instance?

Best regards,

Oskar

[Krishnanand Nayak · Accepted solution]

You can try setting an Application link between the 2 instances. I dont think you need to migrate or move your instance.

[Oskar Collin]

@Krishnanand Nayak I'm trying that now:

You are creating a link from:
Display URL: customer.atlassian.net
Application URL: customer.atlassian.net
Name: JIRA
Application: JIRA


To this application:
Display URL: supplier.atlassian.net
Application URL: supplier.atlassian.net
Name: JIRA
Application: JIRA

But I only want to link the customers Application: Confluence. Or is the customers Confluence included in their JIRA application?

*EDIT*

I seem to have forgotten to add:

/wiki

to the customers Atlassian instance

[Oskar Collin]

I'm an administrator at my customers Confluence and at our own JIRA, but I get the error message:

We can't connect with Confluence because a reciprocal application link is missing on that server. You'll need to delete and then re-create this application link. Only an administrator has access to this resource.

[Krishnanand Nayak]

it will just link. The following things will happen:

Jira: You can add a confluence page as a link to the Jira issue

Customer Confluence: you will be able to display related Jira issues 

Is this what you are expecting?

[Krishnanand Nayak]

Login to confluence and follow the same steps you did on Jira. 

[Oskar Collin]

Hm I'm not allowed to add application links in my customers Confluence space despite being an administrator.

[Oskar Collin]

Looks like I have to be " System Administrator", not just Confluence administrator.

[Krishnanand Nayak]

Then you might want to reachout to the sysadmin for you customer and see if they can help.

[Oskar Collin]

So I'm almost there! I've linked the customers Confluence with our Jira project and I can link issues to pages in my customers Confluence space.

But in our Jira project I can't connect their space to our Jira project.

I've followed these steps:

• Go to Space Admin
• Click on the option "Application Links"
• Click on the option "Add link" - you should see your Jira instance listed.
• Click on the option for the Jira instance.
• You'll now be prompted to provide the Jira project key for the project you want to associate with the current wiki space.

[Oskar Collin]

https://jira.atlassian.com/browse/JRACLOUD-69045%C2%A0?_ga=2.110857030.2121501442.1540465482-1552975325.1537535274

Seems there is an open bug reported for this issue. I will mark your answer as accepted since your solution was correct!