Creating Issues using the API with a Organization API token

[Pim van den Broek]

Hi,

I'm trying to create a solution where I can automatically create issues in our jira cloud instance, but without using a personal account (employee might leave etc). 

I've created an organisation api token, but when I try to use that, I get empty responses (i.e. listing projects).

Is there no other way to create Jira issues without using a personal api key?

[Kalyan Sattaluri · Accepted solution]

Hello @Pim van den Broek 

Org API Tokens are to manage Org properties of the Jira. Its not a super admin role which lets you create issues etc.

I think you are looking for a "service account" type of role and its token.

Unfortunately, I dont think there is such an option.

People just create a dummy user, assign the user appropriate priveleges across projects, then log into Jira to generate token as a user, and then designate this user as service account and use its credentials for API calls go forward..

Hope it helps. Thanks.

*Above is my understanding.

[Pim van den Broek]

Thats what I thought too. Using a dummy user for automation is more a workaround than a solution in my opinion. 

But if there is not other decent solution, that will have to do for now. Thanks for your input!

[Mohanraj Thangamuthu]

Hello, Good day. User should have "Create issue" permission on the project and a valid Jira software license for issue creation. Thanks

[Pim van den Broek]

I wasn't talking about a user api token, but about Org API Tokens. And unless I'm missing something, you can't add permissions to those.