Delete system administrators created by addons

[Anna Holmgren]

I've tried out a couple of add-ons on my JIRA OnDemand instance, but decided to remove them. Now I'm left with two users that I can't remove because they are system administrator group:

Gantt Chart Project for JIRA - OnDemand (addon_com.soyatec.jira.plugins.jira-ganttchart-project) and Aha! Product Roadmaps (addon_io.aha.connect)

How do I get rid of them? Both plugins have been disabled, unsubscribed to and finally uninstalled. I've also tried installing/uninstalling the plugins again to see if something went wrong the first time around.

[Luciano Fagundes · Accepted solution]

Anna,

Since on On-Demand you don't have system administrator privileges you won't be able to remove those users, although, if you open a support ticket (http://support.atlassian.com) to On-Demand project, they'll be able to do so for you.

There is a similar answer for this matter: https://answers.atlassian.com/questions/314271/removing-system-administrator

Hope it helps!

Cheers

Luciano Fagundes

[Anna Holmgren]

Thank you, I will do that.

[danielpoft]

That makes no sense. We cannot manage the users that can access the aplicacion that has our private data? 

[Ramzi Maalej]

We should be able to delete system users that we left off from the addons. This is very limiting.

[Eugene D Bethel]

This needs to be changed to allow Site admins the ability to remove system users. Especially for those "users" that were added by an add-on.