Difference between "Assignee: Current User" and "Assignee: 'User Name'" in Reports

[Nate Jenks]

Hello,

I have a user who has been doing some reporting and noticed a discrepancy in what is believed to be the same thing. He has 2 series for Hours to Resolution. One has the current user as the assignee, then the other he has the assignee as himself. The one with Current user has over 8 average hours to resolution and his one with his username has just over 1 average hours to resolution. Can anyone tell me why this would be?

Thank you!

[Luis Machado]

Hi @Nate Jenks 

The first thing that comes to mind is that maybe there are duplicate accounts on the site. The currentUser() should for sure be the user account that they're logged in with. The other could share the same name but be a different account.

[Nate Jenks]

Hey Luis,

Thank you for the reply! I had checked this before, but on your suggestion checked again just to make sure. This user only has the one account. No duplicates that I could find.

[Nate Jenks]

I actually just went into my own project to see if the same thing was happening to me and have the same issue this other user is having. I added 2 series for "Time to first response (Avg.)" and set assignee on one to current user and the other as me. This is what I got.                                                                      

I feel like I am missing some core Jira info here and I'm going to feel dumb once the answer comes. 

[Marco Müller]

Hey there,

not sure if this contributes to this topic but I am also facing strange/ unexpected behaviour.

I got this JQL in a Service Management Queue: 
assignee = currentUser() AND status = "Waiting for Support" OR status = "In Progress" ORDER BY "Time to resolution" ASC

I expect and want to only see Issues where I, the current User is assigned. But I do see Issues from other users in my Query. How does this happen?

[Nate Jenks]

Hey Marco,

It's not quite the same thing, it looks like there is an issue where it's messing up the current day metrics and Jira is working on a fix. 

For the issue you are having you just need to put parenthesis around the Status part I believe since it has an OR. Where the OR is coming in currently it's no longer accepting the current user action. When you put the parenthesis in, it takes that full status call and combines it with the assignee instead of just the "Waiting for Support".  It then adds in all users for the "In Progress" status. 

Here is what worked for me. 

assignee = currentUser() AND (status = "Waiting for Support" OR status = "In Progress") ORDER BY "Time to resolution" ASC

Hopefully this helps.

Thank  you!

[Marco Müller]

Hey Nate,

I was looking into my Issue with the queue on monday and thought, that I need something like and/or or an excluding or. Which led me to the topic of parenthesis. 

Still: You deserve full credit for the exhaustive and well written explanation :) 
Thank you!