Different resolutions depending on the project

[Pablo Acosta]

Hi, I want to customize the possible resolutions that an issue will have, depending on the project that the issue belongs to.

Since Resolution is not a custom field, Do you know how can I do that? is this possible to do in a clean & neat way? Thanks!

[Nic Brough -Adaptavist- · Accepted solution]

You can, but it's not a lot of fun.  There are no "resolution schemes", you have to set a list of resolutions that will be used globally.

But, you can then use "workflow properties" to shorten the available options from the global list when an issue is in a particular status.  So, if you're happy to have different workflows per project (and/or issue type), then yes, you can limit the resolutions.

[Thomas Schlegel]

Hi Pablo,

this is one of the oldest and most voted issues for Jira: https://jira.atlassian.com/browse/JRA-3821

You can have different resolutions for different workflows with workflow properties as Jobin described here:

https://answers.atlassian.com/questions/192090

[allie ruby]

Can you specify what exactly Jobin describes? There are so many additional comments that referring to a link doesn't make sense as time passes.

[Niclas Sandstroem]

You could also use a plugin for this. https://marketplace.atlassian.com/plugins/com.develocenter.jira.links-scheme/server/overview

Been using it at a enterprise size customer with good results.

Good luck!

[Dan Knapton]

Not available for cloud :-(

[Joe Pitt]

I like the 'include' workflow property. It allows me to restrict the options at every resolution point in the workflow by issue type.  For instance, we have a close option from open, but only certain resolutions like Duplicate, Working as Designed, Withdrawn by User make sense that early in the workflow so they are the only ones listed.

[Deleted user]

Can you provide an example?

I am also looking to restrict the resolution options per project.

[Joe Pitt]

Limiting resolution options

Use the jira.field.resolution.include workflow property

for exampl jira.field.resolution.include =1,2,3  where 1,2,3 are the resolution ids

https://confluence.atlassian.com/adminjiraserver071/workflow-properties-802592825.html

[QuentinB]

There is an open request in the Atlassian JIRA (Open and created in 2004 ...) :
https://jira.atlassian.com/browse/JRA-3821 

You can define different resolutions not per project but per workflow.
Add in the workflow properties jira.field.resolution.exclude  or jira.field.resolution.include :
https://confluence.atlassian.com/adminjiraserver073/workflow-properties-861253674.html

There are also some add-on available :
https://marketplace.atlassian.com/search?query=resolution

Regards