Error importing issue: Unable to create or update issue

[Stuart Zahn]

Unable to import issues from CSV and not sure why. Get a very generic error. Why can't Atlassian provide more detailed error reporting to identity the reason for an import failure?

2018-07-02 22:32:05,836 INFO - Importing issue: [externalId='33196', summary='#27161 Order Constraint not working.']
2018-07-02 22:32:05,848 ERROR - Error importing issue [externalId='33196', summary='#27161 Order Constraint not working.']: Unable to create or update issue: [externalId='33196', summary='#27161 Order Constraint not working.']

[Shannon S]

Hi Stuart,

Generally there's further information down on the thread that will explain the exact issue that is causing the failure.

To confirm, you're importing a CSV into Jira Cloud? May I ask where you obtained the error messages you are sending?

Where was the original CSV generated that you're importing?

Regards,

Shannon

[Stuart Zahn]

I've opened a support ticket with Jira but haven't heard back in a week. The CSV is self-generated and the error was extracted from the import log.

[Shannon S]

Hi Stuart,

I checked our Support Portal but I don't see any tickets raised from your email address since last year.

Can you let me know where you logged the case?

Shannon

[Stuart Zahn]

I submitted the ticket using the username 'Jira.Admin@JustEnough.com'. Ticket URL is 'https://getsupport.atlassian.com/servicedesk/customer/portal/42/PSCLOUD-5715'

[Shannon S]

Thank you, Stuart!

I see my colleague Glauco is currently working to investigate your issue, so I will leave him to it. He has been in touch with you since Friday.

Once the issue is resolved through him please feel free to post the resolution here so it can help other users!

Regards,

Shannon

[Stuart Zahn]

Getting another problem related to this import: https://community.atlassian.com/t5/Jira-questions/Session-Timeout-during-CSV-Import/qaq-p/842157#M271104. While trying to work out the import issues, the wizard times out the sesson.

[Shannon S]

Thank you, Stuart! I posted this on your support ticket as well in case it requires a separate ticket.

Regards,

Shannon

[CSTI - Soporte]

Hi,

I have the same problem, how can I solve it?