File "issuewatch" downloads automatically after opening an issue in Safari

[merdin]

When I click on an issue in jira, it automatically downloads a file called "issuewatch". The file is empty when I open it.

I'm having this issue only in an environment from a client and not in our internal environment.

I tried to:
- Clear my browser cache

This only occurs on the Safari browser.

[Froilan Irizarry Rivera]

Hey folks 👋

Just found this thread and wanted to mention that I just had this issue appear on Safari Version 15.4 (16613.1.17.1.11, 16613) for Mac.

I haven't seen this behavior on Firefox 98.0.2 (64-bit) and I have not tested Chrome.

[Sebastian Werner]

Reply have the same issues as well in safari. Chrome or Edges are fine

[Thomas Stein]

I can confirm that as well. It appeared suddenly, but for me only in Safari.

[merdin]

I tested Chrome again today (I use Safari 99% of the time) and it doesn't happen anymore there. Now I only need a Safari fix :)

[vk118]

Still occurring as of Dec 4, 2022 using Safari Version 16.1 (17614.2.9.1.13, 17614)

[Jonathan Buys]

Just wanted to chime in and say I see this issue as well. Brand new macOS install on MBP. 

- macOS 13.3 (22E252)

- Safari 16.4 (18615.1.26.11.22)

- Ka-Block extension enabled, no other extensions

We shouldn't have to block downloads when browsing the site. The site should not try to give us a download. This is an issue with Jira. Blocking downloads is a workaround. 

[Peter Anderson]

you can block the issuewatch download in your safari settings

[vk118]

I just checked the Jira software cloud project for this bug and it doesn't seemed like it is logged? If you have the correct license, you can create a ticket as a bug,

https://jira.atlassian.com/browse/JSWCLOUD-23774?jql=project%3DJSWCLOUD%20AND%20type%3DBug%20AND%20statusCategory!%3DDone%20ORDER%20BY%20updated

[alex simon]

I'm also dealing with this issue on my board in Safari on my mac but not in the other browsers.

[Fabio Racobaldo _Herzum_]

Hi @merdin ,

it a very strange behaviour. Please could you try if this bug is caused by a third part app.

I know that Exalate Jira Issue Sync caused that bug for some our customers in the past. Are u using that plugin?

Hope this helps,

Fabio

[merdin]

No I don't use any plugins. Also this problem occurred like 2 weeks ago, and I'm using the environment since February.

[Fabio Racobaldo _Herzum_]

Please, raise a support request here https://support.atlassian.com/contact/

[merdin]

I'm not allowed to request a ticket:

"If you need technical support, ask your site admin to file a request on your behalf. Only Jira Software admins, billing contacts, and technical contacts can create support requests for Jira Software."

Which is a little bit weird, because now I have to ask the client to request a support ticket for me.

[Fabio Racobaldo _Herzum_]

@merdin , in my opinion is a wrong setting at browser level. Did u try to ask if other users have the same issue?

I read the following thread https://community.atlassian.com/t5/Jira-questions/Jira-Issue-Attachments-Automatically-Download-When-Opening-Issue/qaq-p/1104113 I don't know if it can help you.

Ciao,

Fabio

[merdin]

I saw that thread and that doesn't fix my problem.

I asked some other users and they didn't have the problem, I'm the only one. It is weird because it started occurring only 2 weeks ago while I'm using the environment for at least 2 months.

[Fabio Racobaldo _Herzum_]

it's confirm that is a browser setting and not a product bug. 

Please check this thread https://www.technipages.com/google-chrome-disable-automatic-downloads

[merdin]

The problem occurs in different browsers, so I don't think it is a browser setting.

[Knute Kenneth Lingaard]

Merdin, you're not the only one that has this issue.  :) 

Just started happening to me with Safari (Version 15.3 (17612.4.9.1.5)) on MacOS (12.2) about the roughly the same time.  I have no plugins installed (outside of Okta).  

[Jeff Groth]

I too am having this issue. When I view the network traffic in the Safari console I see a failed load for issuewatch with a 401. The URL in question is:

https://pscloud.cprime.com/refapp/plugins/servlet/kepler/issuewatch?...

This appears to be related to the Power Scripts plugin for Jira. I am going to try and file an issue with their team.

[Bernd Anderer]

Same here :-(

Did you get any feedback from the PowerScript vendor?