Filter - basic and JQL

[Denitsa Boiadjieva]

Hello,

We are using a Jura cloud.

I have filter created in Simple mode using the filters fields. It worked fine and it was possible to change the filters in this Simple mode. May be after some upgrade was done the same filter requires to be updated only in JQL mode. Trying to switch to Basic give message "This query is too complex to display in simple mode."

Is this a permanent change into the filters and what is considered to be a "complex" query.

Thanks,

Denitsa

[Vishal Biyani]

@Denitsa Boiadjieva 

Can you share the JQL that is giving this error?

[Denitsa Boiadjieva]

project in (ITOS, IONSD) AND issuetype = Epic AND "Customer Reference[Short text]" ~ "1948" ORDER BY created DESC

[Vishal Biyani]

This doesn't look to be complex query. Can you try removing "Customer Reference[Short text]" ~ "1948" and see if it allows you to switch to Basic?

[Denitsa Boiadjieva]

Removing the Customer reference from the filter doesn't help. It is not possible to switch to Basic.

[Vishal Biyani]

I think if will be better to raise the issue with Atlassian support in this case.

https://support.atlassian.com/contact/#/

[Denitsa Boiadjieva]

Thanks

[Vishal Biyani]

@Denitsa Boiadjieva 

Is the issue resolved?

[Denitsa Boiadjieva]

No, not yet. Now all of my filters are editable only i JQL mode.

[Vishal Biyani]

@Prachi Bolar 

Would you or anyone from Atlassian Team be able to help on this?

[Prachi Bolar]

hello Team,

I did a quick check on my instance and it works fine 

project = "AC" AND "community test[short text]" ~ "community" ORDER BY created DESC

It allows me to change the it basic and JQL mode 

Could you please create a ticket here or let me know if you have already create a ticket here https://support.atlassian.com/contact/#/

This would help to further gain access and check

[Brandon Carter]

I am having this same issue, and it's only an issue with the old issue search.

It began happening last Monday (3/17/2025). I had been using this filter for a couple years without issues

The issue is with any kind of AND statement. If I remove the AND for the issuetype filter, I can search and then use the Switch to Basic button:

From that view, I can then add the same issuetype filter right back in from the comboboxes and search successfully from Basic:

[Denitsa Boiadjieva]

Issues appear only for some of the filters. I have few that are similar and have issue just with one of them. I opened a support ticket.