HTTP Error 500: Internal Server Error

[Timo Faber]

Problem/behavior:

as user with access to 2 jora core projects and one jira SD projects and a few filters configured etc. I can view a board from the Boards menu just fine, but only when I pick a single board. When I select 'View all boards' I get an internal server error as shown below

Error in console.log: GET https://hamburg.amagoo.net/jira/rest/greenhopper/1.0/rapidviews/viewsData?_=1539934401137 500

expected behavior:

get an overview list of all boards I have access to

[Amirul Ikhwan Omar]

Hi Timo,

You'll want to look in your Jira log files to see what the error detail is. If possible please share it here if there is any error in the logs when clicking the view all boards.

Amirul 

[Timo Faber]

Sorry Amiru, I am still new to this. Could you please provide me with some more details about what log file to look at and whether I need to turn on debugging etc. A quick step-by-step procedure would help a lot. Thanks much. Timo.

[Amirul Ikhwan Omar]

What error response that you get when accessing the page? Is it null pointer error? The log files that you want to look at would be Atlassian-jira.log.

• Search for any error related to

  ManageRapidViews

•  Run an  integrity checker and see if there are any data inconsistencies.

If you have a working license, you can raise a request to our https://support.atlassian.com/contact/#/ for better assistance.

[Timo Faber]

Hi Amirul,

we have resolved the problem. Yes it was a null pointer error and the problem was that I had a group assigned as board administrator for at least one of the boards and that particular group was deleted at some point.