How can i bulk delete issues in Jira, its throwing an error??

[Mayur D. Vichare]

While deleting my issues the jira is showing me this error, kindly help me with it. I need to delete them from UI itself because i don't have other access like database.

[Peter Chester]

I discovered that I was getting errors because I was deleting tasks and their subtasks and I think the subtasks were getting deleted BEFORE the tasks. Solution was to update my JQL to exclude subtasks so that I'm only deleting the parents (and they automatically delete the subtasks anyway)

 ... AND type != Sub-task

[Morris Coyle]

I know this is an old issue but I just needed to say THANK YOU Peter; I've come across this so often and never gotten to the bottom of it. This answer fixed everything!

[Andreas Åkerström]

Thank you!
I had the exact same issue, and the support at Atlassian explained it like this:

While trying to bulk delete 44 issues from the JQL query provided, we faced the same error. Upon further review of internal logs, we found that the error was caused during deletion of subtasks from the list of issues.

We were able to successfully resolve the error by bulk deleting the subtasks (5) from the query first and then bulk deleting the remaining issues (39).

By excluding the subtasks from the query the bulk delete operation works. Although it's a bit nerve-wrecking to see a query result of 186 issues, and a bulk delete operation handling 203 issues....

[Gary Pasquale]

Hi @Mayur D. Vichare,

I'm afraid your first step is going to be following the error and check the log.

If you don't have access then you'll need to contact a system admin who has access to the atlassian-jira.log

Get them to check the log at the time you ran the bulk operation, or even better, run the operation while they are monitoring the log.

Any related errors there may point to the problem.

It may be worth getting another user to try the same operation. See if it works for them.

Regards,

Gary

[Mayur D. Vichare]

Thank you for your reply

[Nic Brough -Adaptavist-]

This will need to go to https://support.atlassian.com/contact as a support request, as you need to read the logs to find out what the error is, and you can't do that on Cloud.

The other option might be to start deleting them one by one, until you get a proper error message on the first issue that is failing.

[Mayur D. Vichare]

Yes i did the second thing deleted one by one :(