How do I add a comment to an issue on JIRA Cloud?

[Thomas Vladeck]

Hi, I get email notifications for comments regarding issues I'm watching or am tagged on, and I'd like to be able to

1. Reply to comments via email (e.g. not have to load the issue and comment there)
2. Add comments via email (without replying, e.g. to an issue-specific email address)

Use-case (1) is more important than (2) but this feels like incredibly basic functionality so would love both. I'm on JIRA Cloud. 

[Aleksandr Zuevich · Accepted solution]

Hi Thomas,

You can read about Creating issues and comments from email here.

[Thomas Vladeck]

Aleksandr, is there really not a way that JIRA handles this natively, like Trello, for example? Seems like there ought to be board-level and issue-level email addresses that you can email without having to set up a new IMAP account for JIRA to read from? I thought this functionality would be basic/standard for anything like this.