How do I automatically route a ticket to a particular person based on label or a similar field

[philip.gleeson]

If I have the following team setup how can I set up to automatically route tickets to the correct team leads?

Implementation

USA - Bob(Team lead), Jay, Ashley

MEXICO - Sara(Team lead), Kyle

CANADA - Mike(Team lead), Nick, Colin

Engineering

USA - Dolly(Team lead), Will

MEXICO - Phil(Team lead), Molly

CANADA - Connor(Team lead), Crystal

Do I set up a IMP and ENG project and then USA, Mexico, and Canada as labels?

[Jimmy Seddon]

Hi @philip.gleeson,

Welcome to the Community!

If you want to keep the work that Engineering does separate from Implementation, then yes a project for each probably makes sense.

As far as automatically assigning to the Team Leads with Labels, I'd actually recommend that you look at Components instead: 
https://confluence.atlassian.com/jirasoftwarecloud/organizing-work-with-components-764478279.html

Components will allow you to define a Component lead who can be the default assignee when the component is set, which sounds exactly like what you are looking to accomplish.

I hope that helps!

-Jimmy

[philip.gleeson]

Thank you! I'll look into working with components then!