...o have a public service portal. Is there a possibility to use Google SSO for accessing the service portal?  2. I added a custom field that is added to all forms. However, there is only a l...

• Question
• automation
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• route
• +1 more tag...

Please excuse me if this is supposed to be separate questions. They're all related and being new to the board, I'm not sure of the proper protocol. We are considering a Trello purchase. With a busin...

• Trello
• Question
• checklist
• route
• trello

When I defined a webhook the jenkins url test connection it self getting failed , earlier it was working fine...

• Bitbucket
• Question
• bitbucket
• route
• webhook

This article explains how you can route alerts in Opsgenie to specific teams using values from custom fields in Jira Service Desk. Please Note: This document covers only the cloud version of Jira S...

• Opsgenie
• Article
• alert
• jira-service-desk-cloud
• opsgenie
• route

If I have the following team setup how can I set up to automatically route tickets to the correct team leads? Implementation USA - Bob(Team lead), Jay, Ashley MEXICO - Sara(Team lead), Kyle C...

• Jira
• Question
• automation
• jira
• route

...ere, you can see that the first routing rule checks to see if the alert has Priority = P1. If it does, it routes it to the "Samir_Critical_Escalation". If it doesn't = P1, it goes on to check if the a...

• Opsgenie
• Question
• opsgenie
• escalation
• route
• schedule

How can I setup Jira Service Desk (Server) to route emails to specific queues by things such as the senders email address? We have multiple systems that send emails automatically for notifications a...

• Jira
• Question
• email
• jira
• jira-server
• route

Here is business case which i need to set up All incidents for IT help should route IT help queue All incidents for HR help should route to People's Management queue. Set up following request t...

• Jira
• Question
• jira
• jira-service-desk
• queue
• route

...o trace the route between my computer and two instances. The two trace routers stops to respond in the gateway te9-1.asr1.gru1.gblx.net (64.214.196.53) {panel} traceroute to http://f...

• Apps & Integrations
• Question
• access
• jira
• jira-cloud
• route

Hi: We want to selectively route JIRA issues depending on the time of day. The application is a support group. Between the hours of 0800 and 1800, one group/person/role gets assigned issues t...

• Jira
• Question
• jira
• jira-service-desk
• route
• time
• timezone

Can JIRA be integrated with any other intelligent routing system to route tickets?

• Jira
• Question
• route

Is a routing logic in built in JIRA, by which i can define some rules for routing an issue to a group/user instead of manually allocating

• Jira
• Question
• issue
• jira
• route