How do you add watchers to a Jira ticket when it is set to "In Review"?

[Jason Sutherland]

I would like to add certain watchers to a ticket once the dev has set it to "in review" and also have the watcher notified via email. How would I go abourt doing this please?

[Jenny Severin · Accepted solution]

You can set it up via automation as so:

[Jason Sutherland]

Thanks Jenny! Will they be notified automatically by email when they have been added as a watcher?

[Jenny Severin]

@Jason Sutherland  I just performed some checks in my instance and I noticed that the watcher did not receive an initial email notification that they were added as a watcher.   

I confirmed that the notification scheme has the watcher role listed for all the project events*

You can update your automation rule to send an email:

You will need to enter the user's email address in the "To" line.

*You should probably verify the notification scheme used in the project to ensure that the watcher will receive the notifications after they are added as watcher.  Please be aware that a user can change their own email notifications settings via their profile in Cloud instances. 

• Configure notification schemes
• Manage your Jira personal settings

[Kris Dewachter · Accepted solution]

Hi @Jason Sutherland ,

You could create an automation rule that is triggered by the transition to the "In Review" status. In the rule, you can use the "Manage Watchers" action to set new watchers to the issue.

Best regards,

kris