How do you enable creating stories inline on the backlog of a software project?

[Mathew Berry]

As of today 11/04/2024 all my software projects no longer allow you to click "Create Issue" and it show the issue create row under the existing tasks, instead it now opens a popup. 

This makes sense on boards that have multiple projects included but on a normal board this seems counter-intuitive and slows down the inputting of tasks and stories. Has it just been disabled by default or has it been removed? If so does anyone know how to re-enable this feature?

Note: It doesn't work on anything categorised as software project: team managed. But on my blank project: company managed project I'm still able to add tasks inline rather than a popup.

[Mathew Berry · Accepted solution]

@chris_b @Ludwig OHallorans @Kevin Vile @Stéphane Gaudreau It appears to be fixed now if you do a hard refresh. 

[Kevin Vile]

Thanks @Mathew Berry - still doesn't seem to work for me, even with a hard refresh or using another browser altogether.  Perhaps the fix is rolling out slowly... i'll check back tomorrow and see!

[Kevin Vile]

Works for me this morning! Glad they fixed that bug fairly quickly!

[Kishan Sharma]

Looks like it is working now @Mathew Berry :) 

[chris_b]

This is a 'bug' in that the old functionality is  no longer working in the backlog view (I've tested ~10 projects). 

The new "LIST" feature (option in the project settings) allows for it, but regardless of required fields / screen settings, you cannot create in-line tickets in the backlog without having the modal popup take over, then the minimized version right after.

I'm the admin for an Enterprise org, so I'm filed a CS ticket -- I'll update this thread if there are any relevant details added to my ticket.

[chris_b]

[Mathew Berry]

Checked mine and 3 of mine follow this as it says, I'm going to make the bold claim they're all the same. 

Fingers crossed they can fix this soon 🤞

[Kishan Sharma]

Hi @chris_b Thanks for confirming, please keep us posted here on the status of the ticket. Looks like this has been fixed already, as I am able to create inline issues from the backlog now.

[chris_b]

I got a message from CS, they were indeed aware of the issue and were working on it last night.  I cannot see their internal ticket, but I confirmed this morning that all my projects are able to create in-line issues again. 

[Kishan Sharma]

great, thank you for the update @chris_b :)

[Stéphane Gaudreau]

Hello, 

We have the same issue since a couple of days here too. Any existing project, same behavior.

I have created 2 projets from scratch with all the default...
Scrum Type, one is company managed and the other is team managed.

The problem occurs only on the company managed one.

Glad I have found your post with the same bug and results.  Let's hope for a solution or a fix soon.

[Kevin Vile]

We are also experiencing this issue starting today.  This is significantly slower for our team when trying to quickly enter a few new issues in the backlog.  I checked our products updates as per @Kishan Sharma and here is what we see, none of which seems to indicate anything about changing the way adding an issue to the backlog works. Seems like some sort of bug was introduced.

[Kishan Sharma]

Hi @Mathew Berry 

Its quite possible that the product update - Board and backlog enhancements has rolled out to your site. In that case, it will be the default experience for company-managed projects and you'll no longer be able to switch back to the old experience.

View changes to your product

View all your product changes from the Release tracks page or from your email.

To view your product changes through the Release tracks page:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Products > Release tracks.

• For a product on the bundled track, select the release under Next release or Last release in the release tracks table

• For a product on the continuous track, go to our Cloud release blog

[Mathew Berry]

The release notes don't say anything about removing the ability to create tasks inline, allowing for inline editing is new however. But I've had that release for months now and had no issues. 

[Dexter de Vera]

Hi @Mathew Berry ,

Possible that you have a required field upon creation, thats why it popup so you can fill up the fields needed.

[Mathew Berry]

Everything is as it was yesterday: project, summary, reporter, and issue type are required. In this board there's only one project but the modal is showing me all the projects as if I was clicking the Create button in the header.

Appears to have done it across both instances of Jira I have as well

[Dexter de Vera]

Can you show us the issue type layout you are trying to create.

like this:

[Mathew Berry]

After clicking Create Issue it then opens this popup, while previously it would replace the Create Issue button with a row you could type the summary and just press Enter and move on to the next one.

I have checked the Jira cloud changelog and it doesn't say that this has been removed or anything similar.

[Dexter de Vera]

can you show us the issue type layout of story: like this

If there is a field aside Summary that is required. it will popup even the field have default value.

[Mathew Berry]

[Dexter de Vera]

You said its a team managed. but your showing company manage project. Your company manage is fine right? like what you said in your Description.

[Mathew Berry]

Sorry that's my bad, I got them mixed up, it's the opposite way round. team managed is fine, company managed no longer works

[Mathew Berry]

Here's the team managed example

[Dexter de Vera]

Can you click the 3dot on you create screen of company manage project ticket (the one with the problem). Then select all fields. After that check all the field with asterisk aside project, issue type and summary.

[Mathew Berry]

After enabling all the fields only these 3 have an asterisk next to them.

But I should note, this was working yesterday no problem, it only started this morning. No changes have been made to anything.

[Ludwig OHallorans]

For us started just half an hour ago.

I created two task just minutes before inline as always.

Then I needed to add another task and the popup showed, no inline after that, very annoying.

[Cey Dimpre]

Hello, 

Same problem on a new project, company managed based. any news regarding this please ? 

[Cey Dimpre]

Fixed, the problem comes from the Filter of the Board which contained a issue type which didn't exist