How to automatically add a label to an issue at creation for a specific user

[Channing]

Hi, 

We have Jira 8.20.x DataCenter. In the workflow, I have already set a post function that:

When certain Request Types arrive in Queue, Jira

Automatically assigns those issues to (User A).

Now that these issues are assigned to (User A), we want to automatically add a label to all of these issues that says "WORKEXAMPLE"

I am new to Jira and was unable to do it with triggers, so I tried in autmation and it would not allow me to customize the options needed. Someone recommended Scriptrunner but I am new to it as well.

We currently have Automation and Scriptrunner Apps available to us :)

Can anyone possibly help?

[Darryl Lee · Accepted solution]

Hi @Channing and @habib rahman -

This is all you need:

If you do not see the fields for editing, they are configured here:

[Raphael Fernandes]

By adding this automation, the previous labels would be overwritten? I need this feature but not removing the previous labels, but only adding a new one such as "reviewed"

[Darryl Lee]

Hi @Raphael Fernandes --

The Labels field has a handy ADDREMOVE option that lets you do exactly what you want:

[Raphael Fernandes]

That worked. Thanks a lot

[Kristen]

That solution did not work for me.  It's still overwriting all of the other labels that exist. 

[Darryl Lee]

For the Labels fields, if you click the [...] and choose ADDREMOVE, you should see two fields: Values to add, and Values to remove, as in this this image from @Trudy Claspill's post:

Are you seeing that? And you're only putting labels you want to add under Values to add?

[Kristen]

Yes. I have done that exact ADDREMOVE, and still it's overwriting all of the labels, and only adding the ones stated in the automation.  

[Darryl Lee]

Huh, that's odd. Are there any other Edit operations in your rule? If you can share a screenshot of your rule, we would be able to see if there's anything that looks awry.

But without that, I would look at a few things:

Issue history - is it showing just a single entry like:

Automation for Jira updated the Labels March 7, 2023 at 4:06 PM HISTORY

Old Labels -> New Labels

Or I'm wondering if two updates might happen:

Automation for Jira updated the Labels March 7, 2023 at 4:06 PM HISTORY

Old Labels -> None

Automation for Jira updated the Labels March 7, 2023 at 4:06 PM HISTORY

None -> New Labels

Audit log - does the audit log show more than one edit/update happening?

Also, you might try just adding some Log actions for debugging, printing the value of {{issue.labels}} at various points during the rule.

[Kristen]

Thanks, Darryl!  I'll take a peak at it again and provide screenshots where necessary!