How to differentiate multiple participants with the same name?

[Joel Bradley]

If a project has multiple users with the same name, there's no way to figure out which is the correct user when you go to add a user to the requested participant's field.

Once a user has created an account and set their name, you can no longer add them via an e-mail address. How do I know which Joel Bradley to add? There's no hover over either like the Reporter field.

[Daniel Ebers]

Hi Joel,

one option would be to differentiate users with same name using something like

• John Doe (Accounting)
• John Doe (Legal)
• John Doe (SW Development)

Maybe it suffices to differentiate by avatar but I am not sure. I have seen (very) small teams where this was ok - depending on the size of your team/company this will not be efficient.

Cheers,
Daniel

[Matt Harford]

I'm also interested in this - is there a way to actual do this in Jira, would this need to be done in our identity provider? It would really nice if you could just see a tooltip with the userid / department name when you mouse over a user. 

-Matt 

[Yanick Schlatter]

Hi @Daniel Ebers 

How would you add the department information if the names are coming from our Active Directory?

Greetings

Yanick

[John P Dion]

We are also experiencing this and have no current solution.  We have 80,000+ customers and enoughhave same name that it's very frustrating.

[Nathan Phillip Brink]

I don’t have access to change the customers’ names. It seems that is something only the customer themselves can do. Some customers have changed email domains, so they legitimately don’t have a way to alter their old defunct name even if they wanted to. But it is impossible to anticipate every customer and it seems wrong to ask the customer to make this change. How can I make this change myself?

[Nathan Phillip Brink]

And what is the customer edits their name back to not having the subtext? Shouldn’t there be a way to put a short note or alias which shows up in these autocomplete lists in order to make them usable?