How to enable atlassian-jira.log

[Sattar Baig]

Hi Team,

We are using Jira for one of our test server. I have small query how to enable atlassian-jira.log, the last available data is July 16th 2021.

Could you please help me how to enable atlassian-jira.log, So I can see the latest log?

BR,

Sattar

[Sachin Dhamale]

@Sattar Baig 

Regrading the document which you mentioned and if you are facing same issue 

As per resolution

Please check the user is used to run the jira application has the access to the atlassian-jira.log file

Accept the answer if it helps

[Radek Dostál]

What do you mean "enable"? That log is in <jira_home>/log/ directory.

[Sattar Baig]

Sorry for the confusion, Please find the attached screenshot for reference

How can we resolve this issue?

Reference:

https://confluence.atlassian.com/jirakb/jira-does-not-write-to-atlassian-jira-log-800703448.html

BR,

Sattar

[Radek Dostál]

Well that's self-explanatory. https://confluence.atlassian.com/jirakb/how-to-fix-directory-permissions-in-windows-for-jira-server-1004961049.html in that case

Ideally you only ever want to run Jira under one specific user - and not mix them up. E.g. with Linux it would happen when someone installs it, then runs it under e.g. "jirauser", then they shutdown and start it under root - and woala problem, next time you start it with "jirauser" it will not have permissions to read/edit files created by root. Same with Windows.

Decide which user you want to run the application with, and use just that and nothing else. To fix those, you need to recursively modify permissions for your Jira home to that user, as it seems to be lacking some permissions. The KBA should probably do the trick.