I am not able to see epics on Scrum board when swimlane is set up to "Epics"

[Leena Siddamshetty]

project = XXXXX AND (component = Optimizers OR Team = 000) AND issuetype in (Epic, Bug, Task, Story, Spike, Sub-task) ORDER BY Rank ASC

this is my filter query and when I set swimlanes on "EPIC" it does not show up on my board. Please suggest.Thanks!! I want epics to show up on my board.

[Trudy Claspill]

What version of the product are you using?

Do you have any quick filters activated?

Can you show us a screen image of what you see?

[Leena Siddamshetty]

1. Jira software (Server) version: 8.13.13

2. Yes there are quite a lot of quick filters, almost 29.

3. This is what I see when set swimlanes to "EPIC"

[Trudy Claspill]

Are there any issues in your active sprints (issues shown on your board) that are children of Epics?

Swimlanes organized by Epic will display swimlanes only if there are issues on the board that are children of Epics. Issues that are not children of Epics would be shown grouped together at the bottom of the board in a single swimlane. If there are no issues on the board that are children of Epics then then no swimlanes for Epics will be shown. 

[Leena Siddamshetty]

yes there are a few stories that don't have epics attached to them but most of the stories have epics. It is working for other boards but not the one particular I want to.

[Trudy Claspill]

Can you show an example of one of those Epic child stories displayed on the board when you do not have the Swimlanes set to Epics?

[Leena Siddamshetty]

These are all stories within the epics when swimlanes is not set to epic

[Trudy Claspill]

Thank you. 

And, just for confirmation, can you show us the Board Settings > Swimlanes screen when you have set it to use Epics?

I see that you have lots of Quick Filters. Can you confirm that you don't have any of them selected, so there is no additional filtering active on the board at the moment?

[Leena Siddamshetty]

Here you go. After the board is set to swimlanes->epic. 

Yes I confirmed, no quick filters are activated.

[Trudy Claspill]

Sorry, perhaps I was unclear.

I didn't want to see the board. Instead can you show us the Board Settings > Swimlanes screen when you have set it to use Epics?

[Leena Siddamshetty]

Apologies for confusion. Here is the requested screenshot.

[Trudy Claspill]

@Leena Siddamshetty 

I am stumped. I have not been able to recreate the issue in my own environment, but I am on Jira Cloud.

Do the Epics, like "FAD - Nearby Cities", display on the Backlog screen in the Epics pane?

[Leena Siddamshetty]

It is not listed under "epics" panel but when I search for it, this is what I get as seen in screenshot.

[Leena Siddamshetty]

there are multiple boards in the project and every single issue comes up on multiple boards. Can this be causing any issue. Filters are not configured correctly?any thoughts on that?

[Trudy Claspill]

If the Epics are not displaying in the Backlog screen in the Epics pane, then they are not being selected by your board filter.

Do you epics have either the Components field set to Optimizers or the Team field set to 000? Your Epics will need to have one of those fields set to match the criteria in your filter in order to be included in the board. All of the issue types you've specified in the filter have to have one of those two fields set in order to be included in the board.

Alternately if you want to include issues of any type where those fields have no value at all hen you can change your filter thus:

project = XXXXX AND ((component = Optimizers or component is empty) OR (Team = 000 or Team is empty) AND issuetype in (Epic, Bug, Task, Story, Spike, Sub-task) ORDER BY Rank ASC

If you want to allow those fields to be empty just for Epics then you would change the filter thus:

project = XXXXX AND (issuetype=Epic or ((component = Optimizers OR Team = 000) AND issuetype in (Bug, Task, Story, Spike, Sub-task))) ORDER BY Rank ASC

[Leena Siddamshetty]

Thank you Trudy for the reply. I can see 3 epics in backlog under Epic pane. Also, all three epics has component set as "Optimizers". Still I am not seeing them filtered on board. Tried the 2 queries posted by you as well.. still not showing results. 

[Trudy Claspill]

Can you check the Epic Status of the missing Epics? Epic Status is a different field from Status, and does not display in the regular issue view. You can see it if you use the Search Issue screen, change to the List View, and add Epic Status to the displayed columns. What is the value for that field on the missing Epics?

Do any of the issues in those three epics display on the board when you don't have Swimlanes set to Epics?

This is difficult to diagnose without being able to see your data.

Can you provide a screen image of an Epic that you think should show up as a swimlane? This Epic should

• have the Components field set to Optimizers or the Team field set to 000.
• be displayed in the Epics pane in the backlog (Epic Status field is not set to Done)
• have child issues assigned to active sprints
• and those child issues have either he Components field set to Optimizers or the Team field set to 000.

[Leena Siddamshetty]

I think I got this figured out. The epics which are in backlog have stories which are not in current sprint but from old sprint. When I added those stories to current active sprint epic shows up on board if filtered in swimlanes.

Thank you Trudy for all your help in this!!