In JIRA, why is my new User Group not showing up in permission schemes - Grant permissions?

[Matt Sneller]

In JIRA settings - Permission schemes - Permissions - Edit project permission. When I select Group its only showing 20 of 28 groups. Does anyone know why?

[Sabiha Zahid]

Its case-sensitive, if it begins with a capital, you have to search by that. Frustrating!! Fix this please Atlassian, because I ended up editing so many other parts before realising this was the problem.

[Joao Zampa]

Same issue here.

[Joao Zampa]

Case sensitive, this was my issue.

[Daniel Brown]

@[deleted] please can we get this user experience improved? Its not very intuitive to use a search filter that is case sensitive.

[Tom Lister]

Hi 

Just to summarise.

The drop down does not show all groups for performance and usability. As shown by message in example 'Showing 20 of 28 matching groups'.

To get a focussed list you need to start typing the group name.

Atlassian's search is counter intuitive.

An exact case input will find the group you are searching for.

An all lowercase (or non matching case) will search for anything containing the text but does not usually put the starts with match first. When you have keyed the full group name you will see the group matched. 
No idea why this behaviour has been in Jira for so long as no-one likes it.

User searching will behave as expected matching case in-sensitive input.

JRASERVER-68405
JRACLOUD-33850

[Jerry Siskind]

Using exact case is the key here. I was running into the same issue.

[Martin Minnock]

Same issue just encountered. Created a new group, added people, went to add that group to a project permission in the permission scheme and the group is not listed in the drop-down and typing the name of the group does nothing, it's as if the group didn't exist.

[Jamie]

This was perplexing me, exact case was my issue thanks!

[Tom Lister]

Hi @Matt Sneller

If you start typing the group name, using exact case the list will filter to show matches

[Matt Sneller]

Hi Tom,

That does not work. The group that I'm trying to add is part of the 8 that are filtered out. Not sure why it's not showing all groups.

[Tom Lister]

The group picker usually shows the first 20. The potential number of groups can be unwieldy in large installations.

 I’m not sure why entering the name isn’t working for your system.

[Matt Sneller]

Well, this is odd. I deleted some old groups that we're not using and now I can see my new group in the search results.

[Dayong Wang]

Same issue encountered here. If the newly created group was filtered out, typing keyword(s) didn't help.

[Dayong Wang]

The issue forced me to clean the unused groups. I got some hints from https://community.atlassian.com/t5/New-to-Jira-questions/Help-with-Groups-Clean-up/qaq-p/1960585

Once the group quantity is reduced, I finally found the searched-for group from the drop-down list.